Upon landing on the Betsafe Casino website, you are met by a problem on the website. They have a notice message which pops up saying, “due to legislation, you can’t play our games without opening an account or logging in first.”
This is very annoying, and makes a person not want to use the website, as it’s off-putting. Aside from that, there is an ominous sort of ambiance on their website, with the promotional graphic being in red and staring at the viewer. It’s daring and the dark colour scheme suits it all well.
Here is what Betsafe Casino has on offer for their players and customers:
Bonuses and Promotions
All good online casino gaming websites will provide their players with many promotions and bonuses to engage them and keep them playing. Betsafe Casino provides some enticing offers and bonuses on their website, too, but there could be more on available as there is a small amount compared to some casino gaming websites. Here are the promotions and bonuses currently on offer at Betsafe Casino:
- 100% up to £50 casino welcome bonus
- Extreme live roulette bonus
- £25 Dream Catcher bonus
- Casino daily boosts
Each of these offers come with their own terms and conditions which are listed in full on their website, so that a player knows exactly how they can reap the rewards. Their welcome bonuses are particularly inviting.
Games on Offer
On Betsafe Casino’s website, they have a variety of gaming and betting options available. This is through in-play, horse racing, casino, slots, live casino, poker, virtual sports, and more.
Their slots games include: Coins of Egypt, Dream Catcher, Starburst, Book of Dead, and more. Sadly, you can’t view these games as the desktop website is trying to force you to log-in or sign-up in order to play.
This big message being in the way of the games, and blurring out the background, is very frustrating and doesn’t allow a person to browse the games before playing.
They have casino classics like various Blackjack games, various Roulette games, and various poker games, though.
You can view the games on mobile, only.
The mobile website is loads better than the desktop version for one big reason only, you can view the games that are available. The layout of the mobile website is far better, and it is definitely optimised for mobile usage.
They have a search button and menu button, which helps for ease of navigation throughout the website. The graphics work well as they are interactive and user friendly. Only when you click on a game are you told to log-in or sign-up, which makes sense. The menu works effectively and the promotions are laid out well. Definitely a good mobile website.
Support and Customer Service
Their help centre opens in a new tab, where you get all the support details and advice you may need. They have a live chat option, where you can chat with a representative at Betsafe Casino and get any help you desire.
They also have Frequently Asked Questions, that help you to use the website and get the answers you need right away. They have an email button, which provides an email address for you to use 24 hours to contact them.
And they have a “request a call back” button, which helps you to get a hold of someone who can help you should you need it immediately and can’t explain by any other means. This gives a good set of options for seeking support from Betsafe Casino.
Safety and Fairness
Their Responsible Gaming page is rather limited compared so some casino gaming websites. There isn’t a lot of detail at first glance, but you can click through to find more information on each section.
The sections are: self-assessment test, responsible gaming information, how can I self-exclude my account, what kind of limits are available at Betsafe, how can I set the deposit limit, can I change the deposit limit, what is a cool off, and so on.
They have a good self-assessment test, which allows players to fill out a questionnaire to get a better idea of their gambling habits and what it may mean realistically. This questionnaire asks important questions, like “have you bet more than you could really afford to lose?” and “have you needed to gamble with larger amounts of money to get the same feeling of excitement?”
Their responsible gaming information gives an overview of how you can ensure you are always playing as responsibly as possible. You can set your own limits, so that you know you are on top of your spending and can’t overspend, as well as aren’t playing for too long, or losing too much money. You can set limits for each of these things.
They also talk about a cool off, which is taking time away from your account. Cooling off periods range from 24 hours to 6 months, where you will be blocked out of your account and unable to bet. This is important, as it helps people to regain control, re-evaluate their habits, and get a reality check. They also talk about GAMSTOP, where you can get help on being blocked from all online gambling sites.
They have information for organisations that will help those suffering from problem gambling: GamCare, Gordonhouse, GA Gamblers Anonymous, Gam-Anon, GAMSTOP, and more.
- Good support/ contact us options
- Excellent detail about responsible gambling, support, and preventing addiction
- The message appearing about having to log-in or sign-up in order to play (or even see, apparently) their games on their desktop site is frustrating
- Can’t see or test the games available
In conclusion, it appears that Betsafe Casino is a great casino gaming website that offers safety and support for its players. However, the games aren’t shown to new users on the desktop site, unless they sign-up which is a poor design on their part, as people like to browse.
They do seem to have many gaming options, though, and a good overall site, especially on mobile.