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Casino and Friends Review
When you land on Casino and Friends’ website you’re greeted by five whimsical characters, that essentially provide you with gaming tips and offers at the online casino.
The website itself is easy to navigate and immediately encourages you to sign up to the casino, whilst also highlighting the latest winners at the casino and the highest jackpot amounts.
All Bonuses and Promotions
Casino and Friends offer a small range of promotions and bonuses to their new and existing players. However, the range is limited and not the most enticing.
Here is what Casino and Friends has to offer their players at the moment:
- Welcome bonus: 50% bonus up to £20
- Daily Picks: free spins or reload bonuses
- VIP: VIP lounge, VIP points, VIP levels
Each of the above offers come with their own set of terms and conditions which are easily found on the website, helping to ensure players understand how best to make the most of the promotions on offer.
Games on Offer
Casino and Friends offers; Slots games, Jackpot games, Live Casinos, Roulette, Video Poker, and Card and Table games. Some of their key slots games include: Asgardian Stones, Book of Dead, Troll Hunters, Lady of Fortune, Golden Ticket, Fu Er Dai and much more. Casino and Friends also have a Live Casino for Blackjack and Baccarat.
There are various Roulette options on offer at Casino and Friends, including; French, America, European, America, and more. Cards and Table games include: Caribbean Poker, Casino Hold’Em, Casino War, Let Them Ride, Pai Gow Poker, Craps and more.
On the whole, Casino and Friends offer a lot in the way of games, there could be more Casino games on offer, in comparison to the competition.
The Casino and Friends website, upon first glance, seems to be an enjoyable, well designed site. It fits on the screen well, so it seems it is optimised for mobile use. The menu, when clicked, pops out in a pleasing way, ensuring ease of navigation and a pleasant user experience. The menu is interactive and responsive, too, which is good to see. Each web page works well with the layout, font, and aesthetic. Their games are listed in a pleasant, easy to peruse or consume way.
You can click on a game but when you do, it urges you to add Casino and Friends to your home screen in order to play. This isn’t great, and may annoy some people who would rather play a demo and get right down to logging in and playing.
Support and Customer Service
Casino and Friends has a support tab which lists ways you can get into contact with their team, as well as find out more information should you need it. They provide an email address, for you to use to contact them with any questions.
They also have a live chat for instant messaging services should you need immediate assistance. And they also provide a phone number for you to call, which works excellently as some players will want to use a phone instead of email, and may have a more urgent, pressing matter that needs attending to. They have support in different languages and they are available 24/7 (not necessarily in every language though).
Safety and Fairness
On their responsible gaming page, Casino and Friends details how it is important to stay on top of things, and not succumb to problem gambling habits or even addiction. They remind players that they have a team ready to help should they feel like they are suffering or that they are playing dangerously. They have preventative measures to stop underage gambling, too, with Cyber Patrol, GamBlock and Net Nanny.
Casino and Friends then go on to detail how you can use their problem gambling preventative measures to ensure you remain in control. This is with self-exclusion, deposit limits, reality checks, and unsubscribing. They also explain how they themselves are watching out for signs of problem gambling habits, and if they spot it, they will intervene. This is very reassuring and gives the player some confidence as they play.
Casino and Friends also explain, though in little detail, how a player can set their own deposit limits daily, weekly or monthly. This will help players to set realistic limits so that they don’t go overboard and affect their livelihood.
Casino and Friends explain that you can self-exclude from their site and your account if you need to. You can easily close your account without any fuss. You can block yourself out of your account for a period of time of your choosing, should you feel you are becoming addicted. In this time, you can gain help and start to regain control.
In addition, Casino and Friends share links to helpful gambling organisations like: Gamblers Anonymous, National Council on Problem Gambling, GamCare, Helping Hand/ IGC, and Gambling Therapy Helpline.
- Problem gambling preventative measures
- A good gaming selection, although more casino games would be an even bigger pro
- Many ways in which customers can get in contact
- A limited range of Casino Games
- A limited range of offers and promotions
Casino and Friends are trying their best to create a point of difference in the market, by producing these whimsical characters to communicate messages, offers and tips from the casino to their players.
Whilst this is a nice and unique touch, it doesn’t detract from the fact that there a minimal range of offers and promotions for new and existing customers. In addition, whilst there is a good gaming selection, it lacks in Casino Games.
The positives are; the website is nice and easy to navigate on both desktop and mobile, and whilst the welcome offer isn’t the most enticing, it’s a good offer nonetheless. We’d recommend giving Casino and Friends’ a try, but don’t be disappointed by the lack of offers and promotions to retain your custom!