When you arrive at Casino of Dreams’s website, you are met by a brilliant landing page. This page is rife with the casino vibe, with the dark colour scheme, dreamy daring ambiance, and the big promotional message.
This promotional message isn’t really intrusive or unnecessary, instead it’s quite enticing.
The use of the city skyline in the background makes for a wonderful photograph image to pull people in and feel like they are visiting a big casino for real!
Here is what Casino of Dreams has on offer on their website for their customers:
Bonuses and Promotions
It is in the best interest of any online casino gaming website to provide rewards for their customers in the form of promotions and bonuses. Casino of Dreams does offer some promotions and bonuses, but they don’t have nearly enough. They don’t provide regular, interesting rewards. Here are their current promotions and bonuses on their website:
- Welcome package: 50 free spins on your first deposit
- Casino Club: win mystery prizes and earn loyalty points
Each of these come with their own terms and conditions which are listed in full on their website, so that players know exactly how they can reap the rewards.
Games on Offer
Casino of Dreams offers a live casino, video slots, jackpots, 3 reel slots, slots tournaments, and roulette. Their live casino features: live roulette, live French roulette, live three-card poker, live blackjack, live Caribbean stud poker, live baccarat, and live casino hold’em.
Their 3 reel slots games include: Diamond Empire, Double Wammy, Wacky Panda, Don Deal, Double Magic, Mega Money Multiplier, Bulls Eye, Double Magic, and more. Their jackpot games include: Mega Moolah, Tunza Munni, Lots of Loot, Treasure Mile, and much more.
Even on mobile, Casino of Dreams offers an excellent website for their players. It is well optimised for mobile usage because it all fits on the screen neatly, and it provides all the necessary navigation tools. This is with a menu button in the right place, the login button, the search tool, and simple sign up form.
The promotional offer is perhaps a little dominant on the page, but it’s not done in a distasteful way. When clicked, the menu pops out in a pleasing way, making for a great user experience. When you click on a game, you are met by a pop up that encourages you to sign up which is not uncommon and mostly not a problem, although some people prefer to play a demo first.
Support and Customer Service
On Casino of Dreams’s support page, they have a live chat where you can speak to a representative of their team in a fast, simple way. Alternatively, you can speak to them more formally in the way of an email, as they’ve provided an email address.
They say that they are available 24 hours a day to support their customers. However, it would be nice to see a telephone number for their customers to call should they have a pressing issue, and perhaps a Frequently Asked Questions section for simple issues.
Safety and Fairness
Casino of Dreams details how gambling should be for entertainment purposes only, and once it becomes more than that, you are encouraged to stop. They list several things that you need to keep in mind in order to prevent succumbing to problem gambling habits or even addiction. This is things like keeping track of the amount of time you spend gambling, and try not to let gambling interfere with your daily responsibilities.
They then have a self-assessment test for you to take to gain insight into your gambling habits. This is with questions like “do you find that you are becoming preoccupied with past gambling successes?” These questions help a person to truly see what they are doing and how it can be damaging, which is great help and important information to have on their website. They then give information for important gambling organisations like: Gamblers Anonymous, Be Gamble Aware, GamCare, Gamblock, and Responsible Gambling.
They help you to stay in control of your overall gambling experience through things like deposit limits, take a break features, self-exclusion, and GAMSTOP. Their deposit limits feature helps you to set how much you can spend each week or month in order to stay within your means and not affect your livelihood by gambling recklessly and irresponsibly.
The take a break feature allows you to take a step back from your account for 1 day up to 28 days. In this time, you cannot access your account and so you are essentially blocked out. This gives you the opportunity to get help or take a breather and regain control.
In a similar way, self-exclusion is a longer break from your account. You can be blocked out of your account for 6 months up to 5 years. In this time, a person will usually seek help and re-evaluate their reasons for gambling and why it took over their life. The site’s explanation of these features is done very well, allowing for customers to understand how they can be supported should they need it. GAMSTOP is an extra aid, where you can be excluded for all online casino gaming websites, disallowing the temptation to simply sign up with a new site.
Pros & Cons
- Brilliant detail of responsible gambling preventative measures and why it is important
- Great aesthetic design to the website
- Well laid out
- Good horde of interesting games
- Great mobile site
- Not many promotions or bonuses
- No telephone number for contact provided
In conclusion, Casino of Dreams is an excellent online casino gaming website. They provide not only great entertainment, but brilliant support and problem gambling prevention methods, too. This means their customers have a safe space for their gambling on a well-designed, entertaining website.