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How to Claim:
- Sign up to Casino Room today and deposit £20 to activate your Welcome Bonus package.
When you arrive at Casino Room, you’re met with a sense of adventure and excitement, especially as you’re immediately greeted with key characters from some of the most well-known games around!
Casino Room doesn’t waste any time in prompting you to sign-up to take advantage of their Welcome Offers. The frustrating thing is, it’s not clear (unless you dig around) what the Welcome Offers are.
A downside to the website, however, is the lack of navigation via the header navigation bar. If you’re looking to move around the website your best bet is to scroll down towards the footer and click on the links to get to where you want to go.
All Bonuses and Promotions
A common theme with the website would be the lack of easy navigational tools, therefore resulting in a poor user experience. It’s a shame that Casino Room doesn’t have a Promotions page, as it would have been an easier way to understand the offers and promotions available. However, after some digging, we’ve managed to find the offers available:
- First deposit bonus from 100% up to £50
- Reload bonuses up to your 5th deposit
- Loyalty bonuses for regular players
As you can see, the promotions on offer are very limited, and not very enticing. Each of which comes with its own set of terms and conditions, clearly explaining how to play and the rules involved.
Games on Offer
Casino Room offers; Live Casino, Slots Games, Blackjack, Roulette, Jackpots, Table Games, Classic Slots, and much more. Their Live Casino gaming options include: Live Blackjack, Live Baccarat, Live Casino Hold’em, Live Three Card Poker, Live Caribbean Stud Poker, Live Casino Roulette and more.
Casino Room’s Slots Games include: Reel Rush, Starburst, Jack and the Beanstalk, Wild Water, Book of Dead, Twin Spin and many more.
The Table Games on offer at Casino Room are: European Roulette, French Roulette, Baccarat professional, Mahjong Exchange and more.
Casino Room has a plethora of games, so you can rest assured, they’ll be an option to tickle you’re every gaming fancy.
Casino Room’s mobile website is pleasing upon first landing. You can see straight away that it was designed for mobile and is well optimised for mobile use. The layout works well, with everything where it should be. There is no menu, though, just like there was no menu on the desktop site.
This makes for poor navigation. You have to scroll to the bottom to navigate to other sections of the site. When you click on a game, it loads and encourages you to turn your phone sideways in order to play, this works very well as it encourages you to have the best possible gaming experience. In addition, you can experience the game via a short demo before wagering – which is always a plus.
Overall a great mobile experience, bar the fact that the overall website navigation needs work on both mobile and desktop.
Support and Customer Service
Casino Room doesn’t seem to have a Contact Us page for customers to use to find all the necessary contact information to get a hold of their team. Which is initially frustrating as you don’t know where that information sits on site.
However, after some digging, we found their physical address on their About Us page as it seems to be one of their preferred ways for customers to get in touch. On the About Us page, it also states that you can get in touch via telephone and email – although these contact details are not listed.
There is a FAQs section for those common and straight forward questions, and it is there that we managed to find the email address and phone number for you to get in touch with Casino Room, should you need to. Plus, there is also information on how you can Skype Casino Room too.
In addition, there is a Live Chat option which is consistent on every single page.
Overall, Casino Room has many communication methods (more than most online casinos). However, the major downfall is it’s not easy to find this information initially, you have to dig around. Lucky for you, we’ve done the digging for you!
Safety and Fairness
Casino Room has a self-test on their Responsible Gaming website, which is great to see and helps a player to gain perspective and perhaps recognise an issue. This test asks questions like, “Was there a time in the last 12 months when your betting or gambling often interfered with your work or responsibilities?” This is an important question and gets a person thinking about their habits and whether they need to re-evaluate them.
Casino Room also helps you to stay in control of your overall gambling experience through things like deposit limits, take a break features, self-exclusion, and GAMSTOP. Their deposit limits feature helps you to set how much you can spend each week or month in order to stay within your means and not affect your livelihood by gambling recklessly and irresponsibly. Casino Room’s take a break feature allows you to take a step back from your account for 1 day up to 28 days. In this time, you cannot access your account and so you are essentially blocked out. This gives you the opportunity to get help or take a breather and regain control.
In a similar way, self-exclusion is a longer break from your account. You can be blocked out of your account for 6 months up to 5 years. In this time, a person will usually seek help and re-evaluate their reasons for gambling and why it took over their life. The site’s explanation of these features is done very well, allowing customers to understand how they can be supported should they need it. GAMSTOP is an extra aid, where you can be excluded from all online casino gaming websites, disallowing the temptation to simply sign up with a new site.
Casino Room also lists details for gambling help organisations such as GamCare, Gamblers Anonymous, Gambling Therapy and GAMSTOP.
- Good range of gaming options
- Lots of contact information and support
- Excellent responsible gaming information and preventative measures
- Poor user experience as it’s extremely difficult to navigate and find key information
- Not many promotions of bonuses on offer
To summarise, Casino Room has a good casino gaming website for the most part, if only it made a few minor changes to the layout of the website so that it can be simpler for the customers to navigate around. They provide their customers with a great selection of games and encourage safe and responsible play.