Upon landing on Casino Room’s website, you are met by bright colours that perhaps don’t usually coincide with the casino theme. There is no menu to use to get to other pages, which is quite annoying and gives the impression that the website is very limited or that it is amateur.
However, you can tell that it has a lot to offer and doesn’t come across as too trying like perhaps some other casino gaming websites.
Here is what Casino Room has on offer for their players:
Bonuses and Promotions
Any good casino gaming website will provide promotions and bonuses for their players. Casino Room does just that, but it could be said that their promotions are very limited. They don’t seem to have a promotional page, which is disappointing, and the promotions that they do have are limited. They don’t explain the full extent of what they could include for loyal players. Here are their current promotions and bonuses:
- First deposit bonus from 100% up to £50
- Reload bonuses up to your 5th deposit
- Loyalty bonuses for regular players
Each of these come with their own terms and conditions which are listed on the site in brief.
Games on Offer
Casino Room offers a live casino, slots games, blackjack, roulette, jackpots, table games, classic slots, and more on their website. Their live casino gaming options include: live blackjack, live baccarat, live casino hold’em, live three card poker, live Caribbean stud poker, like casino roulette, and more.
Their slots games include: Reel Rush, Starburst, Jack and the Beanstalk, Wild Water, Book of Dead, Twin Spin, and many more. Their table games on offer are: European Roulette, French Roulette, Baccarat professional, Mahjong Exchange, and more.
They have a plethora of games and various gaming options for the ever-popular roulette and blackjack.
Casino Room’s mobile website is pleasing upon first landing. You can see straight away that it was designed for mobile and is well optimised for mobile use. The layout works well, with everything where it should be. There is no menu, though, just like there was no menu on the desktop site.
This makes for poor navigation. You have to scroll to the bottom to find anything. When you click on a game, it loads and encourages you to turn your phone sideways in order to play. This works very well. You can have a play around with the game before wagering, it seems, which is excellent.
All in all, a decent mobile website.
Support and Customer Service
Casino Room doesn’t seem to have a Contact Us page for customers to use to find all the necessary contact information to get a hold of their team. However, on their About Us page they have a contact section that only lists their address as well as information saying you can contact them 24/7 by email, phone or live chat. They do, indeed, have a live chat feature which sits consistently in the appropriate place at the bottom of the screen. Customers can use this to quickly speak to a rep from Casino Room and get assistance with an issue.
On their Frequently Asked Questions page, you are given more information in the way of support. This page should, instead, be listed as a support page or contact page instead of the link saying, “Frequently Asked Questions.” However, once you’re on this page you can find all the information you need. They have the mail button which you can use to email them. There is a telephone number to call them should you need to. And, interestingly, they even have a skype option. Their FAQs allows you to find quick answers to questions that have already been asked.
This means there is plenty of information and means of contact available from Casino Room.
Safety and Fairness
They have a self test on their Responsible Gaming website, which is great to see and helps a player to gain perspective and perhaps recognise an issue. This test asks questions like, “was there a time in the last 12 months when your betting or gambling often interfered with your work or responsibilities?” This is an important question and gets a person thinking about their habits and whether they need to re-evaluate them.
They help you to stay in control of your overall gambling experience through things like deposit limits, take a break features, self-exclusion, and GAMSTOP. Their deposit limits feature helps you to set how much you can spend each week or month in order to stay within your means and not affect your livelihood by gambling recklessly and irresponsibly. The take a break feature allows you to take a step back from your account for 1 day up to 28 days. In this time, you cannot access your account and so you are essentially blocked out. This gives you the opportunity to get help or take a breather and regain control.
In a similar way, self-exclusion is a longer break from your account. You can be blocked out of your account for 6 months up to 5 years. In this time, a person will usually seek help and re-evaluate their reasons for gambling and why it took over their life. The site’s explanation of these features is done very well, allowing customers to understand how they can be supported should they need it. GAMSTOP is an extra aid, where you can be excluded from all online casino gaming websites, disallowing the temptation to simply sign up with a new site.
They have details for gambling help organisations such as GamCare, Gamblers Anonymous, Gambling Therapy and GAMSTOP.
Pros & Cons
- Excellent responsible gaming information and preventative measures
- Loads of contact information and support
- Good range of gaming options
- Not the best in the way of aesthetics
- Layout a bit lacking/ confusing
- Not many promotions of bonuses shown
To summarise, Casino Room has a good casino gaming website for the most part, if only it made a few minor changes to the layout of the website so that it can be simpler for the customers. They provide good entertainment and a safe space to play, so they are doing their job well.