Once you land on Casinoland’s website, you are met by a large graphic which is very intriguing as the first thing you see from their website. They have a promotional graphic, too, but it is done in a tasteful way that is not invasive – thus working well.
The dog in the suit and the dice works well in enticing players and setting the right tone for a casino website. You definitely get the right vibes right away.
Here is what Casinoland has on offer for their players:
Bonuses and Promotions
On Casinoland’s website, they seem to have only two promotions and bonuses on offer for their players. This is not ideal, as players love to be spoilt by bonuses that keep them loyal and keep them playing.
That being said, they do have a Loyalty Club which will offer more in the way of enticements and special treatment. This is what Casinoland has in the way of promotions and bonuses currently:
- Welcome bonuses worth up to £800
- Tuesday Spotlight Special
- Loyalty Club – Bronze, Silver, Gold, Platinum
These come with their own terms and conditions which are listed in full on their website, so that players know exactly how to reap the rewards.
Games on Offer
Casinoland offers many games and game categories. They have slots games, live casino games, blackjack, roulette, video poker, table games, and more. Some of their slots games include: Hotline, Wilds Deluxe, Gold King, Gems Odyssey, Playboy Gold, Sparta, and much more.
Their live casino games include: Blackjack VIP, Roulette, Blackjack Diamond, Casino Hold’Em, Baccarat, Dream Catcher, Three Card Poker, and more. They have many Roulette and Blackjack options to suit your style, as well video poker games like, Aces and Eights and All American Multi Hand.
Casinoland offers a very well-made mobile version of their website. It may seem a little packed full at first, but it does not hinder the overall user experience. The graphic works well and the promotion is there in a non-invasive way, just like on the desktop version. The menu sits on the bottom of the page, which is a little odd, especially for mobile – but it works just fine, really. The website is interactive, fast loading, and navigable – so it is user friendly and simple to use.
When you click on a game, you are encouraged to sign up or log in, which is common for an online casino gaming website. However, some people may find this to be a little irritating. It is nice to be able to play a quick demo first to get a feel for a game without having to wager any money.
Everything on the pages fits in well, is easy to read, and is sectioned off into an easy to consume, user friendly manner.
Support and Customer Service
On their Help page, they have a Frequently Asked Questions section where common questions have been asked and answered, providing easy to understand information for customers to make use of.
In their Contact section, they have a form that you can fill out to contact them via email, and they will get back to you as soon as possible. Alternatively, they do have a live chat feature which allows you to speak to someone more directly and immediately and get the help you need. Sadly, though, they do not provide a phone number for those who would prefer a call to get help from someone more accurately and directly.
Safety and Fairness
On Casinoland’s website, they detail why it is important to play for entertainment and always ensure that you stay in control. They have many features in place to help you to do this, too.
They help you to keep in control of your overall gambling experience through things like deposit limits, take a break features, self-exclusion, and GAMSTOP. Their deposit limits tool aids in setting how much you spend each week or month, in order to keep within your means and not affect your livelihood by gambling frantically and irresponsibly.
The take a break (cool off) feature allows you to take a step back from your account for 1 day up to a month. During this time, you will not access your account and so you are fundamentally blocked out. This gives you the chance to get help or take a breath and reclaim control.
Similarly, self-exclusion is a much longer break from your account when you need it. You can be blocked out of your account for 6 months up to 5 years. During this time, a person will generally gain help and reconsider their reasons for gambling and why it took over their livelihood. Casinoland’s explanation of these features is done very well, allowing for customers to understand how they can be supported should they need it. GAMSTOP is an extra help, where you can be excluded from all online casino gaming websites, disallowing the temptation to simply sign up with a new site.
They have the links to gambling organisations that can help, like GamCare, Gamblers Anonymous, Gambling Helpline, Gamble Aware, and more.
Pros & Cons
- Games and gaming categories
- Layout of the website and navigation with the menus
- Responsible gaming information and preventative measures
- Only two promotional offers and bonuses available
- Could be slightly more detailed in their responsible gaming section
To summarise, Casinoland offers a well-made website rife with games for their players to be continuously entertained. They offer a safe space for this, but they do fall short in the way of promotional offers and bonuses. All in all, though, they offer a very good online casino gaming website.