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CasinoPop Review
CasinoPop have adopted a slightly unorthodox layout and style in comparison to most online casino websites. When you land on the website the focus doesn’t seem to be on the games on offer. Instead, it seems to be reinforcing why CasinoPop should be a players preferred choice of gambling site.
Upon further inspection, when you click on some of the various web pages, they seem to be duplicating the information found on the Homepage, which creates a somewhat confusing user journey.
Aside from all of that, the general layout and aesthetics of CasinoPop’s website does work well and provides a pleasant first introduction. Especially with the competitive Welcome Bonus promotion on offer!
All Bonuses and Promotions
CasinoPop offers their customers a small selection of promotions and bonuses. One of their main promotional messages is that you’ll be rewarded for your loyalty and upon sign up you’ll be automatically registered to their loyalty account. This is a nice touch, as it encourages repeat-play and loyalty. They also claim they don’t waste time with fake loyalty – a daring and intriguing message.
Here are the current promotions on offer at CasinoPop:
- 100% bonus on your first deposit; new players can deposit £50 and get £100 to play
- 100 spins to new players on first deposit
- Wager-free prizes in their popSpin game
- A generous loyalty scheme – you begin with a Bronze status
Games on Offer
CasinoPop offers various gaming options in the form of; Jackpots, Slots Games, Classic Slots, Table Games, Live Casino, and more. Their slots games include: Twin Spin, 7 Spins, The World Chase, Blood Suckers, Immortal Romance, Break Away, Avalon, and more. The Table Games at CasinoPop include: Blackjack Classic, Pontoon Pro High Limit, European Roulette, Blackjack Multi Hand, Baccarat, and more.
There are many games available, but it seems CasinoPop doesn’t show all of its games well. They either aren’t there or don’t load well. However, they do load on the mobile site, so perhaps this is just a flaw on desktop.
Mobile Experience
CasinoPop’s website is well-optimised for mobile use. This is clear to see because everything fits on the screen appropriately and the site is laid out in an easy to consume matter. It seems the mobile site has more content and has had more care and consideration put into it than the desktop site.
CasinoPop have a customer support page that lists all accurate information, which the desktop site did not provide. They have menus and buttons for mobile in the right places to make for a user-friendly experience and a site that’s easy to navigate.
Support and Customer Service
When you click on the Contact Us button, you are taken to a log in screen to begin a Live chat. This use of a live chat feature is good as it allows an individual to contact the CasinoPop team instantly and get help with simple matters.
However, they do not provide a phone number or email address to give further options and means of contact. Another point to note is that CasinoPop do not have a dedicated Contact page, and their Help page is a duplicate of another page (which has no relevant help information on it).
On the mobile site, however, they do have a customer support page. On this page, they have a live chat button as well as an email address, so this works well for mobile but should be extended to desktop.-
Safety and Fairness
CasinoPop details the importance of staying in control of your general gambling practice through elements like; deposit limits, loss limits, reality checks, session time limits, take a break features, self-exclusion, and GAMSTOP. Their deposit limits tool helps you to set how much you can spend each week or month with the idea being to stay within your means and not affect your livelihood by gambling thoughtlessly and irresponsibly.
Their loss limit lets you set the maximum that you’re allowed to lose before having to stop. This again keeps you within your means. Their self-exclusion features give you a long break from your account. You can be blocked out of your account for 6 months up to 5 years.
CasinoPop’s description of these features is done very well, allowing for customers to understand how they can be supported should they need it. The take a break feature allows you to take a step back from your account for 1 day up to a month. In this time, you cannot gain access your account and so you are principally locked out. This gives you the opportunity to get help or take a break and regain control.
GAMSTOP is an extra aid, where you can be excluded for all online casino gaming websites, disallowing the temptation to simply sign up with a new site. CasinoPop also give information for gambling organisations that can help their players, like GamCare, Gambler’s Anonymous, and Gambling Therapy.
Pros
- Good selection of games to choose from
- Mobile website is well-optimised
- Detailed responsible gaming page, ensuring their players are safe and playing for entertainment only
Cons
- Confusing user journey on desktop with duplicate information, missing pages and poor loading time for games
Summary
CasinoPop provides a different take on online gaming, especially when it comes to promotional messaging and the general focus on site. Whilst CasinoPop does have an enticing selection of games, the experience on desktop is somewhat limiting and confusing. We would recommend experiencing everything CasinoPop has to offer on your mobile, and we’re sure you won’t be disappointed!