CasinoPop is a very limited, somewhat glitchy or broken website. It seems a lot of the pages on the desktop site are the same rather than providing the appropriate information that it should do. This is with the help page, popZone page, and about page (to name a few).
This is very bad as customers will not want to play on a website that does not seem to work or is simply just poorly made. That being said, however, their mobile site works much better and does not have the same issues.
Aside from all of that, the general layout and aesthetics of CasinoPop’s website does work well, and provides a pleasant first introduction.
Here is what CasinoPop has on offer for their players:
Bonuses and Promotions
Any good online casino gaming website will provide promotions and bonuses for their players, in the way of daring entertainment and rewards. CasinoPop does provide such rewards, but there could be more and they could be more interesting. With that being said, here are their current promotions:
- Wager-free prizes in their popSpin game
- 100% bonus on your first deposit; new players can deposit £50 and get £100 to play
- 100 spins to new players on first deposit
Each of these comes with their own terms and conditions which are listed in full on the website to ensure that every player has all the information that they need in order to gain the rewards. They have good offers for new players and small ones for loyal players.
Games on Offer
CasinoPop offers various gaming options in the form of jackpots, slots games, classic slots, table games, live casino, and more. Their slots games include: Twin Spin, 7 Spins, The World Chase, Blood Suckers, Immortal Romance, Break Away, Avalon, and more. Their table games include: Blackjack Classic, Pontoon Pro High Limit, European Roulette, Blackjack Multi Hand, Baccarat, and more.
There are many games available, but it seems CasinoPop doesn’t show all its games well. They either aren’t there or don’t load well.
But they do load on the mobile site.
CasinoPop’s website is well-optimised for mobile use. This is clear to see because everything fits on the screen appropriately and the site is laid out in an easy to consume matter. It seems the mobile site has more content and has had more care and consideration put into it than the desktop site.
They have a customer support page that lists all accurate information, which the desktop site did not provide. They have menus and buttons for mobile in the right places to make for a user-friendly experience and a site that’s easy to navigate.
Support and Customer Service
When you click on their contact us button, you are taken to a log in screen to begin a Live chat. This use of a live chat feature is good as it allows an individual to contact the CasinoPop team instantly and get help with simple matters.
However, they do not provide a phone number or email address to give further options and means of contact. They don’t even have a contact page. They help page is a copy of other pages rather than a page with actual help on it. Whether this is a glitch or something else, this isn’t good.
On the mobile site, however, they do have a customer support page. On this page, they have a live chat button as well as an email address, so this works well for mobile but should be extended to desktop.
Safety and Fairness
CasinoPop details the importance of staying in control of your general gambling practice through elements like deposit limits, loss limits, reality checks, session time limits, take a break features, self-exclusion, and GAMSTOP. Their deposit limits tool helps you to set how much you can spend each week or month with the idea being to stay within your means and not affect your livelihood by gambling thoughtlessly and irresponsibly.
Their loss limit lets you set the maximum that you’re allowed to lose before having to stop. This again keeps you within your means. Their self-exclusion features gives you a long break from your account. You can be blocked out of your account for 6 months up to 5 years. During this time, players will generally seek help and check their reasons for gambling and impacted upon their life.
CasinoPop’s description of these features is done very well, allowing for customers to understand how they can be supported should they need it. The take a break feature allows you to take a step back from your account for 1 day up to a month. In this time, you cannot gain access your account and so you are principally locked out. This gives you the opportunity to get help or take a break and regain control.
GAMSTOP is an extra aid, where you can be excluded for all online casino gaming websites, disallowing the temptation to simply sign up with a new site. They also give information for gambling organisations that can help their players, like GamCare, Gambler’s Anonymous, and Gambling Therapy.
Pros & Cons
- Amazing detail for their responsible gaming page, ensuring their players are safe and playing for entertainment only
- Good aesthetics to the website
- Mobile website is well-optimised
- Good amount of games to choose from
- Gaming pages don’t load or are missing content on desktop
- No help page or contact page
To summarise, CasinoPop offers a good mobile website with a safe but entertaining environment for their players. However, their desktop site is in need of a lot of work. Generally speaking, though, they do offer good gaming options, secure responsible gaming advice, and a well-made mobile site to do it all on.