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Castle Jackpot Casino Review
Castle Jackpot Casino wants you to feel like royalty when you land on their website, with images of castles and jewels. However, the website, in general, could benefit from being brought into the 21st century, as the overall aesthetic isn’t the most appealing.
That said, you’re immediately met with two promotional messages and thereafter greeted with some of the games on offer.
Bonuses and Promotions
When it comes to Bonuses and Promotions, Castle Jackpot Casino doesn’t disappoint! Not only do they offer a competitive Welcome Bonus offer, there are also no wagering requirements on their free spins offers. In addition, there are weekly promotions and Castle Jackpot Casino also offer a VIP club.
Here are the current bonuses and promotions on offer at Castle Jackpot Casino:
- £10 no deposit bonus
- 100% up to £25 first deposit bonus
- Earn 50 Free Spins – with no wagering requirements
- Slot of the week promo
- Live Casino Tournament
- VIP club
Each of these, come with their own terms and conditions which are listed in full on their website – ensuring all players know exactly how they can benefit from the rewards.
Games on Offer
Castle Jackpot Casino offers; Slots Games, Jackpots, a Live Casino, Table Games, Instant Wins, and more as gaming options on their website.
Slots games at Castle Jackpot Casino include: Starburst, Pixies of the Forest, Cleopatra, Gonzo’s Quest, King Kong Cash, Golden Goddess, and much more.
Their live casino features games like: live Blackjack, live Roulette, live Poker, and live Baccarat.
Table games at Castle Jackpot Casino include: Blackjack, Classic Blackjack Gold Series, Roulette European, Three Card Brag, Baccarat, Ultimate Poker, and many more!
And finally, Jackpot games at Castle Jackpot Casino include: Romeo and Juliet, Slots O Gold, Top Cat, The Pig Wizard, Genie Jackpots, Angel Princess, and many more.
There is a great variety of games available on Castle Jackpot Casino, so you’ll be sure to find something to tickle your gaming fancy!
As expected, the mobile version of Castle Jackpot Casino does not disappoint as it’s just like their desktop website. Everything can be found very easily and the gaming quality is not compromised!
When you click on a game, you can view the information about it or register in order to play. This is a good feature as people like to acquaint themselves with the game before playing.
Support and Customer Service
When it comes to Support and Customer service, Castle Jackpot Casino is definitely lacking. There is a Help button found at the bottom right-hand side of every page, here you can type in an issue you’re experiencing and you’ll be served up a list of options and an article to help.
The second form of support and customer service available at Castle Jackpot Casino is found via the Help page. When you click on the Help page it opens up a new tab and on this page, you are met by a Frequently Asked Questions section.
The FAQs section shows all the common questions from players and provides all of the necessary answers. There are many categories when you scroll down that will provide you with all the information that you may need.
However, that’s all there is. There is no email address or telephone number or even live chat feature for players to use to get in touch with their team should they have an issue. This is disappointing and is fairly rare when it comes to online gambling sites, as usually there are more ways for players to get in touch.
Safety and Fairness
Castle Jackpot Casino helps you to stay in control of your gambling through things like: deposit limits, time-out period features, reality check alert, self-exclusion, and more. They explain that you will need to only play for fun and when it is no longer fun, you are encouraged to stop. To aid this Castle Jackpot Casino also have advice, tools and groups to help support their players when they gamble.
Castle Jackpot Casino also provides a self-assessment service, where you’re able to distinguish whether or not you have a gambling issue. This is done via questions like “Do you stay away from work or college to gamble?” and “Do you gamble to escape from a boring or unhappy life?”.
Castle Jackpot Casino’s deposit limits tool helps players to set how much they can spend each week or month, to stay within their means and not affect their income by gambling. Their time-out period feature allows you to take a step back from your account for 1 day up to 6 weeks. In this time, you can’t gain access to your account allowing you the opportunity to get help or take a breath to regain control.
In a similar way, the self-exclusion feature offers a longer break from your account. You can be blocked out of your account for 6 months up to 5 years. In this time, a player will ideally get help and re-evaluate their reasons for gambling and why it may have taken over their life.
Castle Jackpot’s explanation of these tools is done very well, allowing customers to then understand how they can be supported should they need it at any time. GAMSTOP is an extra aid, where you can be excluded from all online casino websites, barring the attraction to simply sign up with a new site.
Castle Jackpot Casino also provides contact information for companies such as GamCare, Gamble Aware and Gamblers Anonymous, to help further with responsible gaming.
- Great selection of games
- Great offers for both new and existing customers
- Detailed responsible gaming page, as well as preventative tools in place for players
- No telephone number, email address or Live Chat
- Limited number of live casino gaming options
Castle Jackpot Casino offers its customers the royal treatment when it comes to promotions and a fantastic gaming selection. The website itself, whilst it could use a little creativity, generally works really well on both desktop and mobile. Players are able to learn and experience games before committing to signing up or playing – which is a great touch. Castle Jackpot Casino are also committed to ensuring safe and responsible play, and have invested in a range of great preventive tools to help you do just that.