Castle Jackpot Casino has a rather amateur look to its website when you first land on it. You are met by a corny graphic, and a poorly made logo. There’s many whimsical characters that don’t seem to work well together, or make sense, too.
They have a promotional graphic and an introduction to their games but it’s all very mediocre at best.
Here is what Castle Jackpot Casino had in store for their players:
Bonuses and Promotions
All online casino websites will provide promotions and bonuses for their players (new and existing). Castle Jackpot casino knows this and that is why they offer so many promotions and bonuses to their players. They have many on offer at the moment, which works well in enticing their players and keeping them loyal. Here are their current bonuses:
- £10 no deposit bonus
- £100 first deposit bonus
- £50 second deposit bonus
- 30 seconds of free spins
- Black Ice prize draw
- Live Casino Tournament
- VIP club
Each of these, of course, come with their own terms and conditions which are listed in full on their website – ensuring all players know exactly how they can benefit from the rewards.
Games on Offer
Castle Jackpot Casino offers slots games, jackpots, a live casino, table games, instant wins, and more as gaming options on their website.
Their slots games include: Starburst, Pixies of the Forest, Cleopatra, Gonzo’s Quest, King Kong Cash, Golden Goddess, and much more.
Their live casino features games like: live Blackjack, live Roulette, live Poker, and live Baccarat.
Table games include: Blackjack, Classic Blackjack Gold Series, Roulette European, Three Card Brag, Baccarat, Ultimate Poker, and many more variations.
Jackpot games include: Romeo and Juliet, Slots O Gold, Top Cat, The Pig Wizard, Genie Jackpots, Angel Princess, and many more.
There is a great variety of games available on Castle Jackpot Casino to suit all kinds of players.
Just like the desktop version of Castle Jackpot casino, their mobile version comes off as amateur. It is optimised for mobile because it all fits well on the screen and looks neat, but the graphics and basic logo and background works poorly in the way of impressing potential players.
That being said, they do have a menu button and a search bar for ease of navigation. The information on other pages is just black writing against a white background which looks very boring, and does not work well. However, it’s laid out neatly and so it’s not hard to read. When you click on a game, you can view the information about it or register in order to play. This is a good feature as people like to acquaint themselves with the game before playing.
Support and Customer Service
When you click on Castle Jackpot casino’s Support page, you are taken to a new tab. On this page, you are met by a Frequently Asked Questions section. This shows all the common questions from players and provides answers that you can use. This is very useful and saves wasting anyone’s time.
There are many categories when you scroll down that will provide you with all the information that you may need. However, on this page, there is no email address or telephone number or even live chat feature for players to use to get in touch with their team should they have an issue.
Safety and Fairness
Castle Jackpot casino helps you to stay in control of your gambling through things like: deposit limits, time-out period features, reality check alert, self-exclusion, and more. They explain that you will need to only play for fun and when it is no longer fun, you are encouraged to stop. They have advice, tools and groups to help support their players when they gamble.
Castle Jackpot lists a self-assessment to help players recognise potential problem gambling habits within themselves. This is with questions like, “do you stay away from work or college to gamble?” and “do you gamble to escape from a boring or unhappy life?” These are important questions that get a player thinking and then they can seek help or change their habits should they need to do so.
Their deposit limits tool helps players to set how much they can spend each week or month to stay within their means and not affect their income by gambling wildly. The time-out period feature allows you to take a step back from your account for 1 day up to 6 weeks. In this time, you can’t gain access to your account and so you are fundamentally blocked out of it. This gives you the opportunity to get help or take a breath and become in control again.
In a similar way, the self-exclusion feature offers a longer break from your account. You can be blocked out of your account for 6 months up to 5 years. In this time, a player will ideally get help and re-evaluate their reasons for gambling and why it may have taken over their life.
Castle Jackpot’s explanation of these tools is done very well, allowing customers to then understand how they can be supported should they need it at any time. GAMSTOP is an extra aid, where you can be excluded from all online casino websites, barring the attraction to simply sign up with a new site.
They have contact information for support grounds and organisations. These are groups like GamCare, Gamble Aware, and Gamblers Anonymous. They’ve provided telephone numbers and website links which is great to see from Castle Jackpot casino.
Pros & Cons
- Good range of gaming options
- Detailed responsible gaming page, as well as preventative tools in place for players
- No telephone number or email address to use to contact Castle Jackpot for support and help
- Poorly designed website with an amateur aesthetic
- Limited number of live casino gaming options
- Poor looking mobile site
All in all, Castle Jackpot casino offers a good online gambling experience to its players. They have good games, and great support in the way of responsible gaming. However, the mobile site is poor and anyone who lands on it will see that it seems to be amateur. It does not give off the casino vibe at all, sadly.