When you first land on Cloud Casino, you aren’t met by a professional website. Their website comes off as very amateur with their poor logo, poor background colour (not aesthetically pleasing) and generally the icons and fonts used.
It seems like a website that’s been thrown together by a novice. Just does not work, and does not offer a very good first impression.
Here is what Cloud Casino displays on their website for their customers:
Bonuses and Promotions
Cloud Casino has a plethora of promotions and bonuses available for their players (new and existing). They currently are:
- Up to £500 deposit match bonus
- Booster Bonus 50% up to £100
- Booster Bonus 25% match up to £100
- Winning Wednesday 15% boost
- Booster Bonus 10% up to £200
- Free spin frenzy on Starburst
- 10 free spins offer on Starburst
- 150% up to £100 first deposit match
- 100% up to £150 second deposit match
- 50% up to £250 third deposit bonus
Each of these comes with their own terms and conditions which are listed in full on the website, which helps players know exactly how they can benefit from them when playing.
Games on Offer
Cloud Casino offers a variety of gaming options for their players. These are in the form of slots games, Blackjack options, Roulette options, scratch games, and more.
Slots games include: Wild Scarabs, Reel Heist, Amazing Aztecs, Golden Temple, Caribbean Wild, Lost Relics, Starburst, Irish Luck, Kronos Unleashed, The Sand Princess, and so much more.
Blackjack games include: Blackjack Party, Blackjack Grand VIP, Blackjack One, Blackjack Live, Hi Lo Blackjack, Multi-hand Blackjack, and more.
Roulette games include: Speed Roulette Live, Immersive Roulette live, Dream Catcher Live, Auto Roulette, French Roulette, European Roulette, Dolphin’s Roulette, and more.
Live Casino games include: Baccarat, Golden Ball, Classic Roulette, Extra Chilli, Speed Baccarat, Dream Catcher, and more.
Cloud Casino seems to offer many gaming options to suit all kinds of players and people. They are well-categorised and displayed well. When you click on a game, you can either play a demo or play for real by signing up.
The Cloud Casino website on mobile works okay. It looks the same as the desktop version (poor design), but it works well. The menu is where you want it to be, and it pops out in the right way. The only issue would be that the page is a little narrow and still comes off as amateurish.
When you click on a game, you can do a free play (demo) or play for real. The pages are all there, and it generally works well even if it doesn’t look great.
Support and Customer Service
On their support page, they have a variety of contact options. They have a telephone number, an email address, Frequently Asked Questions, and a live chat help. They are available in some way or another 24 hours a day. This is great as different customers may want help in different ways.
The Frequently Asked Questions page has many common questions that have been asked by other customers and answered already. This gives someone the quick help that they need.
They actually have a support button, FAQ button, customer support button, and a contact us button that all get you to this information. This is great so customers won’t be lost and are able to get help right away.
Safety and Fairness
Cloud Casino has a well-made responsible gambling page. They urge you to stay in control with things like discussing your gambling, asking about reality checks, placing deposit limits, taking time out, and excluding yourself with their services.
Cloud Casino has a list of questions that help you to recognise your potentially problematic gambling habits. These are like, “do you stay away from work, college or school to gamble?” and “do you gamble until your last penny is gone?” These questions help people to be aware of what their gambling habits are doing to their lives, which is very important.
Cloud Casino’s deposit limits tools helps you to set your spending limits each week or month to stay within your means and not affect your life by gambling wildly and irresponsibly. Their take a break feature allows you to step back from your account for 24 hours up to 6 weeks. In this time, you can’t access your account to bet and play and so you are locked out. This gives you the chance to get help and regain control.
Cloud Casino asks that you remember to – avoid chasing losses, only gamble what you can afford to lose, keep track of time, take breaks, and get help if you need it.
In a similar way, self-exclusion is a longer break from your account. You can be locked away from your account for 6 months up to 5 years. In this time, a person will ideally seek help and rethink their reasons for gambling and why it took over their life. Cloud Casino’s explanation of these tools is done excellently, allowing customers to understand how they can be supported whilst they play.
Reality checks are important too, and this is because they appear during your game after a set time so that you know how long you’ve been playing. This bursts the bubble and keeps you in reality. They also provide information for GamCare, a gambling organisation that helps players.
Pros & Cons
- Responsible gambling page
- Horde of games
- Contact us information
- Mobile works well
- The design of the website, the aesthetics of the site (with the colours and logo)
In conclusion, Cloud Casino offers a good website in general that works well for their customers, the only issue is that it is not aesthetically pleasing. It doesn’t not give off a casino vibe. There are many games, and a safe space, and plenty of information available so it works well.