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Cool Play Casino Review
When you arrive at Cool Play Casino, your eye will be immediately drawn to the large banner full of interchanging promotional messages. Directly underneath that, you’ll be able to peruse the plethora of games on display.
The website itself is bright, colourful and eye-catching while being very easy to navigate with broad headings and buttons. It’s only a matter of time until your eye is led to the promotions page amongst other key areas of the website.
Bonuses and Promotions
Cool Play Casino understands the importance of enticing players with exciting offers. Their current selection of bonuses and promotions does precisely that, check it out:
- Welcome Bonus offer: 100% up to £200
- Monthly offer
- Weekly surprise
- Age of Slots
- Roulette Cashback offer
- Wednesday Wildfire
As you can see, there is equal emphasis on retaining existing customers as there is on attracting new customers at Cool Play Casino.
Games on Offer
Cool Play Casino offers its players a plethora of games to choose from, such as; Slots games, Casino games, Live Casino games, Jackpots and more.
Slots games at Cool Play Casino include Ted, Game of Thrones, Wild Worlds, Temple of Nudges, Book of Oz, Vlads Castle and many more!
Cool Play Casino’s Casino games include Deuces Wild Poker, European Roulette, Blackjack, Premier Roulette, French Roulette, Mike Tyson Roulette, Vegas Strip, Six Shooter and much more.
Live Casino games include Roulette, Blackjack, Baccarat, Casino Hold’Em and many more.
Jackpot games at Cool Play Casino include Heart Burst, Divine Fortune, Irish Luck Jackpot, Treasure Nile, Fruit Fiesta and more. There’s something for everybody at Cool Play Casino!
Mobile Experience
As soon as you land on the mobile version of Cool Play Casino, you’re automatically met with a ‘sign up’ message, which is slightly deterring if you want to see what the casino has to offer before registering.
The good news is, you can ‘x’ the message to have a further look around. And what you’ll find is a very responsive, nice looking casino website, with large images of games, where once you click on, you can either demo the game or play for real – which is a beautiful and useful touch!
In terms of mobile navigation, it’s straightforward to manoeuvre your way around the site, with menus, search boxes and navigational headings. All of the imagery renders well for a smaller screen, and the text is a nice legible size. The gaming quality is just as good on the desktop, with no interruptions and high-quality graphics.
Support and Customer Service
Cool Play Casino has a support page that offers a live chat so that you can contact the team and get advice immediately.
However, it is disappointing that they don’t have a telephone number or an email address or another means of contact for customers to make use of, which means that some customers may not get the help they need in the way they need it.
However, on their Responsible Gaming page, they do have a support email address to help you if you need it.
Safety and Fairness
Cool Play Casino states you need to be careful and refrain from addiction when gambling. The good news is they can help you to stay in control of your gambling practice through things like deposit limits, “take a break” features, self-exclusion, and GAMSTOP.
Cool Play Casino also maintains that you should never wager more than you are comfortable with losing, refrain from chasing losses, and learn the rules of each game before you play them (and so on). These are essential things to bear in mind when playing.
Cool Play Casino’s deposit limits feature enables you to set how much you can spend each day or week or month, to stay within your means and not affect your living by gaming wildly and irresponsibly. The “take a break” tool enables you to take a step back from your gaming account for one day up to 42 days. In this time, you can’t gain access to your account, and you are permanently blocked, giving you the opportunity to get help and regain control or take a breather.
Similarly, self-exclusion is a much longer break from your gaming account. You can be locked out of your account for six months up to 12 months (and this can be extended where needed). In this time, a person will usually get help and check their reasoning for gambling and why it affected their life.
Cool Play Casino’s detailing of these features is done very thoroughly, allowing customers to understand how they can be helped should they need it.
GAMSTOP is an excellent added help, where you can be excluded from all online casino gaming websites, disallowing the attraction to just sign-up with a new gaming site.
They have a reality check feature as well, which is very useful in keeping players aware of their time spent playing. The reality check tool is a pop-up time reminder when you’re playing, telling you how long you’ve been playing.
Cool Play Casino also gives the contact information for essential gambling organisations like GamCare, Gamblers Anonymous, Counselling Services, Gordon House Association, and more.
Pros
- A great selection of games
- A competitive Welcome Bonus offer along with exciting bonuses and promotions for existing players
- A detailed Responsible gaming page with preventative tools
- A great looking website with good user experience and interface
Cons
- Limited contact information for players to use to get in touch
Summary
Cool Play Casino offers players a great selection of games and bonuses for both new and existing players, wrapped up in a great looking website with excellent user experience and interface. The only downside is the lack of communication channels for players to get in touch.