Cool Play Casino has a very interesting first introduction to their website, with the moving graphics and colourful image that is used. The use of the Hawaii island type image is great for catching their visitors’ attention and keeping them interested.
However, the rest of the website seemed limited compared with this. It feels incomplete and perhaps lacking in a large way.
Here is what Cool Play Casino displays on their website for their customers when they play:
Bonuses and Promotions
Good online casino gaming websites will offer promotions and bonuses to their many players. Cool Play Casino does this for their customers, as they have many offers for new and existing customers. Here are their current promotions and bonuses:
- 100% up to £200 and free spins
- Jewels of June: get up to £1,260 and 210 free spins
- Football Frenzy
- Twice Wicked
- Wednesday Wildfire
Of course, each of these promotions and bonuses come with their own terms and conditions, which are avidly explained on the website so that customers know how they can make use of the offers.
Games on Offer
Their games browser does not actually load to show what they have on offer. This could be a onetime thing but it’s not good at all. A site should work effectively otherwise customers can lose faith. So, it’s not evident what games they actually have on offer at Cool Play Casino. Poorly done, when the games are the most important part of a casino gaming website.
The mobile site does look good but it doesn’t work very well. It’s a little glitchy and has errors and the games don’t load. There is a good menu that pops out to navigate the site, but it’s very limited. The page content doesn’t fully fit on the screen too so this is not optimised for mobile usage. The usability is poor, the content isn’t whole, and the site isn’t great for functionality.
Support and Customer Service
Cool Play Casino has a support page that offers a live chat so that you can contact the team and get advice immediately. However, it is disappointing to see that they don’t have a telephone number or an email address or another means of contact for customers to make use of. This means that some customers may not get the help they need in the way they need it.
However, on their Responsible Gaming page they do have a support email address to help you if you need it.
Safety and Fairness
Cool Play Casino says that you need to be careful and refrain from addiction and gambling. They help you to stay in control of your gambling practice through things like: deposit limits, take a break features, self-exclusion, and GAMSTOP.
They say that you should never wager more than you are comfortable with losing, and refrain from chasing losses, and learn the rules of each game before you play them (and so on). These are important things to bear in mind when playing.
Cool Play Casino’s deposit limits feature enables you to set how much you can spend each day or week or month, to stay within your means and not affect your living by gaming wildly and irresponsibly. The take a break tool enables you to take a step back from your gaming account for 1 day up to 42 days. In this time, you can’t gain access to your account and so you are essentially blocked from it. This gives you the opportunity to get help and regain control or take a breather.
In a similar way, self-exclusion is a much longer break from your gaming account. You can be locked out of your account for 6 months up to 12 months (and this can be extended where needs be). In this time, a person will usually get help and check their reasoning for gambling and why it affected their life.
Cool Play Casino’s detailing of these features is done very well, allowing customers to understand how they can be helped should they need it. GAMSTOP is a great added help, where you can be excluded from all online casino gaming websites, disallowing the attraction to just sign-up with a new gaming site.
They have a reality check feature as well, which is very useful in keeping players aware of their time spent playing. The reality check tool is a pop-up time reminder when you’re playing, telling you how long you’ve been playing for. This helps people to realise how much they play and that the world exists around them still.
Cool Play Casino also gives the contact information for important gambling organisations like: GamCare, Gamblers Anonymous, Counselling Services, Gordon House Association, and more.
Pros & Cons
- Responsible gaming page and preventative measures
- Aesthetics of the website – the colours and graphics and images
- Games don’t load on the sites
- No telephone number given
- Mobile site is glitchy and limited
Cool Play Casino comes off as a limited, poor website. This is a shame because the website gave off such a good vibe at first, with the graphics and imagery. The site’s games page doesn’t load, the information pages seem rushed and limited, and the general look just doesn’t work. So, Cool Play Casino doesn’t have many good points at all.