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Costa Games Casino Review
When you land on Costa Games Casino’s website, you immediately think of sun, sea and sand, due to the vivid blue and yellow colours. Which allow your mind to ponder the possibilities of what would happen if you won big, and which tropical destination you’d splash the cash on!
You’re immediately met with a moving banner containing the top promotions on offer, closely followed by a glimpse into the gaming selection available. The website itself is straightforward to navigate with both header and footer navigational links.
Bonuses and Promotions
Costa Games Casino offers both new and existing players a generous range of bonuses and promotions. Here’s what you can find:
- Welcome bonus offer: 5 free spins no deposit and 100% welcome bonus up to £50
- Second bonus offer: 50% up to £50 bonus
- Loyalty cashback
- Triple Chip Tuesday
- Weekend Madness
- VIP club
Games on Offer
With over 450 games on offer, players will be sure to find something that tickles their fancy at Costa Games Casino. The gaming categories include; Popular, New, Instant, Scratch and Casino games; allowing players to very quickly find the games in the category that suits them the most.
A downfall, however, is that you cannot learn any more about any of the games when you click on the desired game of your choice. Instead, you’re asked to sign up to experience more. This is limiting, as some players would like to see and learn more about the games on offer before signing up.
However, this is not uncommon as many online casinos also adopt the same approach to encourage sign up’s to their casino.
Mobile Experience
Costa Games casino’s mobile site is very much the same as their desktop site, easy to navigate, clear and concise. The gaming selection can be accessed quickly, however, you’ll still need to sign up to learn more about the games. The bonuses and promotions are displayed very enticingly, and it’s effortless to see just how many bonuses and promotions are available.
Support and Customer Service
Costa Games Casino has a ‘Help’ page which lays out helpful information for their customers in a neat, well-displayed manner that is easy to understand.
The online casino offers a Frequently Asked Questions page, which details all the commonly asked questions and answers for customers looking for some reasonably straightforward advice.
Costa Games Casino also provide customers with a telephone number (two options). This is great because not many sites offer a telephone number, and it’s an effective means of contact that helps players speak to a real person. A representative from Costa Games Casino is available over the phone from 10 am until 2 am. There is also an email address for customers to use to get in touch.
Offering various means of contact works very well. The only thing that’s missing is a Live Chat service – which is a shame, as it’s a very common means of communication in the online casino industry. However, the other communication methods on offer quickly make up for the fact that this is missing.
Safety and Fairness
Costa Games Casino has an excellent responsible gaming page that is well laid out. They help you to stay in control of your overall gambling experience through things like deposit limits, take a break features, game time reminders, autoplay limits, game history, self-exclusion, protection of minors, and GAMSTOP.
Costa Games Casino urges you to remember that gaming is for entertainment purposes only. They remind you that it is a game of chance and that you should never chase your losses. They want you to check the amount you regularly spend, too.
Their deposit limits feature enables you to set how much you can spend daily or weekly or monthly, in the hope that you can stay within your means and not gamble irresponsibly. Their take a break feature allows you to step back from your account for one day up to six weeks. In this time, you cannot access your account, and so you are blocked out. This gives you the chance to get help, take a breath and become in control again.
Costa Games Casino’s game time reminder feature helps you to understand how long you’ve been playing for. You can also select autoplay limits so that the game will only automatically play for as many rounds as you limit for yourself. This is a great tool that’s not seen on many online casino websites.
Similarly, self-exclusion is a slightly longer break from your online gaming account. You can be locked out of your gaming account for a more extended period.
Costa Games Casino’s explanation of these features is very detailed, allowing customers to fully understand how they can be supported when they need it. The GAMSTOP support tool is an extra aid, where you can be excluded.
Pros
- A plethora of bonuses and promotions for new and existing players
- Over 450 games available
- Many ways for players to get in touch
- A great responsible gaming page to help players stay in control
Cons
- Unable to learn more about the games before signing up
Summary
Costa Games Casino offers it’s players precisely what they’d expect from an online casino site. There’s a good selection of games on offer, tempting bonuses and promotions for both new and existing customers, and encouraging level of customer support, all of which is wrapped up in a nice looking, easy to use website.