When you first spot Costa Games casino, you are met by a very unimpressive landing page. The colour scheme is dull, there’s not much going on, and it just isn’t inviting one bit.
Not a great first impression at all from Costa Games. Their site comes across as limited, too, as they don’t have a menu or many useful pages, like promotions or games from the get-go. It’s not very practical to not show what games are on offer straight away.
Here is what else they have on offer on their gaming website:
Bonuses and Promotions
Costa Games casino comes with a generous range of offer many promotions and bonuses for their players. Here’s what you can find:
- Welcome bonus offer: 5 free spins and 100% welcome bonus up to £50
- 50% up to £50 reload bonus
- Loyalty cashback
- Mega Monday
- Triple Chip Tuesday
- Weekend Madness
- VIP club
This offer comes with a list of terms and conditions that are detailed in full on the website so that players know how they can benefit.
Games on Offer
You cannot view their games on their desktop or mobile website. This is very poor from Costa Games casino, as there’s no enticement, no encouragement to play and sign-up. You can’t even get an idea of what kind of games they offer, even. Very poor indeed.
Costa Games casino’s mobile site is very much the same as their desktop site. This doesn’t work very well, as it is just as limited and dull and poor. There’s no games shown, no promotions page – nothing interesting.
They don’t even have a menu button or bar to help someone navigate the site effectively and gain important information. Instead, you have to scroll all the way to the bottom. Very poor site in general.
Support and Customer Service
Costa Games casino has a help page which lays out helpful information for their customers in a neat, well displayed manner that is easy to understand. They have a Frequently Asked Questions page, too, which details all the common questions and their answers for customers to make use of if needs be – to get quick assistance.
They have a telephone number (two options). This is great because not many sites do offer a telephone number and it is a great means of contact that helps someone speak to a real person instead of a machine or through a chat. They are available over the phone from 10am until 2am, which is great.
They also provide an email address for customers to use to contact Costa Games and get help that way through a series of emails.
Offering various means of contact works very well, if only they had a live chat then they would have done very well.
Safety and Fairness
Costa Games casino has an excellent responsible gaming page that is well laid out. They help you to stay in control of your overall gambling experience through things like deposit limits, take a break features, game time reminders, autoplay limits, game history, self-exclusion, protection of minors, and GAMSTOP.
They urge you to remember that gaming is for entertainment purposes only. They remind you that it is a game of chance and that you should never chase your losses. They want you to check the amount you spend regularly, too.
Their deposit limits feature enables you to set how much you can spend daily or weekly or monthly, in the hope that you can stay within your means and not affect your livelihood by gambling irresponsibly. Their take a break feature allows you to step back from your account for one day up to six weeks. In this time, you cannot access your account and so you are blocked out. This gives you the chance to get help, take a breath and become in control again.
Their game time reminder feature helps players to remain in reality, by being made aware of how long they’re been playing. You can then select Autoplay limits so that the game will only automatically play for as many rounds as you limit for yourself. This is a great tool not seen on many sites.
Similarly, self-exclusion is a slightly longer break from your online gaming account. You can be locked out of your gaming account for a longer period of time. In this period, a person will hopefully seek support and evaluate their reasons for gambling to begin with, and why it took up a big part of their life.
Costa Games casino’s explanation of these features is done very well, allowing customers to fully understand how they can be supported when they need it. The GAMSTOP support tool is an extra aid, where you can be excluded from all online casino gaming websites, so that you aren’t tempted to simply sign up with a new site.
They provide information for great gaming organisations that will help players who may succumb to issues. This is with Gamblers Anonymous, National Council on Problem Gambling, Gambling Therapy Helpline, Gable Aware, and more.
Pros & Cons
- Great responsible gaming page
- Good help page with various contact information
- Bad look to the site
- Very limited site
- No promotions page
- No display of the games unless you log-in
- Limited mobile website
In conclusion, Costa Games casino has a very limited, poorly designed website. They don’t display their games or promotions, they don’t show much at all unless you log-in/ sign-up (it is assumed). They have a great responsible gaming page and help page, but that is all.