Enzo casino has a great look to it that gives the impression of professionalism, daring, and the right casino vibe. For an online casino gaming website, it definitely gives off the right aura and attracts you to the website and its games and promotions. The first impression from Enzo casino is definitely a good one, which draws players in to come and explore further.
Here is what Enzo casino has on their website for their players to entertain and entice:
Bonuses and Promotions
Enzo casino is a great online casino website because they offer a few good promotions and bonuses. Here are their current bonuses:
- Welcome bonus offer of 150% up to £1500
- Free spins every day during the World Cup: every goal equals 10 free spins
- Special 15% payment method deposit bonus
Each of these promotions and bonuses come with their own terms and conditions which are detailed on the website in full. They could have more available and more interesting promotions, but at least they have some to entice.
Games on Offer
Enzo casino has a wealth of gaming options available to their players on their website. This is with video slots, a live casino, card and table games, classic slots, video poker, jackpot games, and more.
Their classic slots games include: Pharaoh Fortune, Disco Slot, Fashion Slot, Crazy Pizza, Magic Forest, Horse Racing, Devil Slots, Cosmo Slots, Flower Slots, and more.
Cards and table games include: Neon Roulette, Premium Roulette, VIP Blackjack, Blackjack, Roulette Pro, American Roulette, Micro Roulette, Caribbean Poker, Casino Hold’Em Poker, and more.
Live casino games include: Main Lobby, Roulette Lobby, Roulette Lobby, Casino Hold’Em Lobby, Italian Blackjack, and more.
Enzo casino has an excellent mobile version of their website that provides a full website. They have a well-optimised website because everything fits on the page appropriately and all the tools and icons are where you expect and want them to be.
The games are listed in a pleasing way, and you can click on a game to play it without even paying anything into the account. This is great because most people would prefer to play a demo before signing up or putting in any money. The menu pops out excellently and lists all the relevant pages. It has very good usability and gives a good user experience.
Support and Customer Service
Enzo Casino’s support page (help centre) features a few things that would help people to get the support that they need whilst playing.
They have a Frequently Asked Questions page, where they detail many common questions and provide the answers in a simple way, so that players can use the information to solve any issues they have. They have sections like accounts, games, cashier, common questions, deposits, technical and more.
They have game rules detailed here too which is very important. They then have a contact us section, which is a form for players to fill out to get the help that they need.
It sends an email to Enzo casino and then they get back to you asap. They also have a live chat option for immediate help from a representative at Enzo casino when you need it. Also, they have a support email for you to use. They could have a telephone number to help further and in a more personal way, but this isn’t a huge issue.
Safety and Fairness
Enzo casino has details about what problem gambling or addiction looks like. This is important as some people may not know what problem gambling is and how serious it can be just like alcohol abuse or drug abuse.
They then go on to detail the prevention tools for stopping problem gambling. They ask a lot of questions for you to use as a Self-assessment to see if you have potentially bad problem gambling habits and tendencies. This is with questions like, “did you ever lose time from work or school due to gambling?” and “has gambling ever made your home life unhappy?”
These are crucial questions that helps players to realise that they may have an issue. They may from here then make changes or seek help if they are suffering. Enzo casino then gives the contact information for big gambling organisations that will help gamers who suffer with bad habits. This is Global Guidance Group, Gordon Moody Association, Gambling Therapy, and GamCare.
However, they don’t have anything else on this page. They don’t have any information about: Self-exclusion, Limits, Take a break features, Reality checks, or Underage gambling and security information. This is really disappointing as players need that information to be explained to them. It is not clear whether Enzo casino has these preventative tools in place or not. If they don’t, that is very disappointing and shocking, as they are not really protecting their players from addiction.
Pros & Cons
- Aesthetics of the website
- Games on offer
- Contact information
- Promotions and bonuses
- No problem gambling preventative tools or explanations
- No telephone number given
In conclusion, Enzo casino offers a great website with entertainment value and aesthetics in full. However, perhaps they don’t have the best responsible gambling measures or tools, and so they don’t have a very safe space for gambling. This is a huge negative point and is something that should be amended.