Euromoon Casino has a very good, casino-like landing home page that they present to their customers from the get go. The moving graphics that introduce you to their promotions and games works excellently as an enticement for new players to sign up and play.
Here is what Euromoon Casino has for their customers on their online casino gaming website:
Bonuses and Promotions
A good casino gaming website will offer interesting promotions and bonuses to their players. Euromoon Casino has some good offers, but they’re not as exciting as you would like and they definitely are not plentiful. Here are their current promotions and bonuses:
- Welcome bonus offer: 200% up to £1000
- Special 15% payment method deposit bonus
- Claim free casino bonuses
- Insurance bonuses
These have their own terms and conditions which are explained on the website. It would be nice to see better promotions but at least the welcome bonus is a great first reward.
Games on Offer
Euromoon Casino has a multitude of gaming options available. They have video slots, live casinos, card and table games, classic slots, video poker, jackpot games, action games, and more on offer for their players.
Their slots games include: Pharaoh Fortune, Beauty Slot, Magic Forest, Angel Slot, Horse Racing, Olympia, Crazy Pizza, and more.
Table games include: Blackjack, Poker Tables, Roulette Pro, Micro Roulette, American Roulette, Blackjack Surrender, VIP Blackjack, Caribbean Poker, Casino Hold’Em Poker, Poker Three, and more.
Live casino games include: Roulette Lobby, Casino Hold’Em, Club Roulette, Roulette Lobby, Italian Blackjack, High Limit, French Roulette, VIP Roulette, Golden Ball Standard, Italian Roulette, Auto Roulette VIP, and more.
They seem to have a plethora of gaming options available in their gaming area, which is brilliant to see.
Euromoon casino has a great-looking mobile version of their website. It is optimised well for mobile, because everything is where you want it to be; from the menu to the login, the promotions, and the list of games. Very well done.
The menu pops out in the appropriate way, listing the important pages – though it would be good if it had the promotions page on their too. They have a live chat feature on mobile which is very useful. When you click on the games, you are able to view a demo and have a play. This works very well, as it helps players know what games are on offer even before signing up or putting any money in to wager with.
Support and Customer Service
Euromoon Casino displays a good help centre that has Frequently Asked Questions listed in regards to: accounts, BetSoft Games, cashier, common questions, deposit, Euromoon VIPs, legality and security, and technical issues. This means there is a lot of relevant information displayed clearly for players to make use of. They say that they are available 24/7 for support, which is reassuring for their customers.
They have provided an email address for formal matters, and even a postal address, should a player need to make use of that. They also have a telephone number which is great to see, as it enables players to call and speak to someone personally if they come to need that.
They also have the game rules listed here and a contact form to fill out to send a query if and when you need to.
Safety and Fairness
On their Responsible Gambling page, Euromoon explains that they aim to prevent abuse of gambling and compulsive behaviours. They say that it should always be remembered that gambling is a form of entertainment and nothing more.
They detail the importance of recognising a problem within yourself when it comes to gambling, just like with substance or alcohol abuse. That gambling can affect you psychologically, physically, socially, or vocationally. So, you should be aware. The page explains how it can turn into addiction easily if you’re not careful.
They then have a self-assessment in the form of questions to ask yourself to help you spot a problem in your habits. This is with questions like, “did you ever lose time from work or school due to gambling?” and “has gambling ever made your home life unhappy?”
They have the information for gambling organisations that can help individuals who are having trouble with their gambling habits. This is Global Gambling Guidance Group, Gordon Moody Association, Gambling Therapy and GamCare. This is good to see, as people will find these useful should they come to need it.
There is no information, however, about Self-exclusion, Limits, Take a break features, Reality checks, or Underage gambling prevention and security. This is very disappointing as it doesn’t give us much confidence in them as a company. It is irresponsible for them as a professional casino gaming website not to have tools in place to help support their players and help them control their gambling.
Pros & Cons
- Gaming options
- Links to organisations
- Mobile version of the website
- Contact details and options for support
- Responsible gambling page information and preventative tools are very limited
- Not many interesting promotions offered
In conclusion, Euromoon Casino has a good website that is rife with entertainment. It looks great, which helps with user experience. The only downside for the website is that it doesn’t seem to offer the correct and necessary problem gambling preventative tools that would help keep players safe. This is disappointing, and ruins the experiences.