Fantastic Spins looks like a really limited site when you arrive on their desktop home page. They have a promotional graphic that takes up the majority of the page.
You then scroll down to find more information and pages because there is no menu to use! This is very poor and limited as you can’t see the games that they have on offer unless you sign up to their site, too.
Here is what Fantastic Spins has on their website for their players:
Bonuses and Promotions
Fantastic Spins casino only has one promotion/ bonus offer for their players that is shown on their site, which is very disappointing. Here is the offer:
- Welcome bonus offer: sign up for 10 free spins (no deposit required) plus get a 100% bonus up to £50 and 100 free spins on your first deposit
This comes with terms and conditions which are explained on the website for players know how they can benefit. But that is all. And the promotion isn’t even very interesting!
Games on Offer
There are no games shown on Fantastic Spins casino’s website.
Fantastic Spins casino has a very poor mobile website just like their desktop site is, too! It has no menu bar, so poor navigation, and they don’t show the games on mobile either. This is very poor. The aesthetics aren’t there; it looks like a limited, amateur website. All you see on there is the promotion for the welcome bonus and that’s very poor.
Support and Customer Service
Luckily, the one thing that Fantastic Spins casino has done right is there Contact Us page. It pops up as a separate thing rather than being a page on the site itself which is weird and gives the impression that the site is rather limited.
However, it does offer good support contact information. They provide an email address for you to use to contact their team to get help with serious issues and concerns. They also have a help room where you can instantly get help in a live chat from their team.
They also provide telephone numbers for you to use which is really great to see from them because players can make use of this to get in touch with a real person immediately should they need it.
Lastly, they have a Frequently Asked Questions section with a lot of information about commonly asked questions and issues. This helps people find information that they may need in no time and use that information to help them when on the website.
Safety and Fairness
Fantastic Casino has a good Responsible Gaming page for their players, which is a pop up page rather than one that is part of the site itself – very limited and strange but at least the page is there. They say that there are things to remember like the fact that gaming is a form of entertainment only. That gaming is a game of chance. That you shouldn’t chase your losses and you should check your amounts and accounts regularly.
They have provided a link to a self-assessment test to help you recognise problem gambling habits within yourself. This is with questions like “did you ever lose time from work or school due to gambling?” and “has gambling ever made your home life unhappy?” These are great questions that help players to realise that they may have a problem and an unhealthy attachment to gambling. From there, they can then get help should they need it.
You can set your own daily, weekly, and monthly deposit limits on their website to help you stay in control of your spending on gambling. They even provide a questionnaire to help you set these limits to stay in a healthy place with your spending.
With Fantastic Spins casino, you can take a break from your account for one day, two days, seven days, one month, up to six weeks. In this time, you are not able to access your account and therefore you can take that breather from gambling and regain control.
Similarly, you can make use of their Self-exclusion. You can be excluded from your account for six months or longer for that longer break away where you need to get help. You can also make use of GAMSTOP to self-exclude from all online casino gaming websites to heal your bad gambling habits.
They also have game time reminders and autoplay limits as reality checks. After a length of time, you will be reminded of how long you have been playing. The autoplay limits helps you to set a maximum amount of times a game can automatically play itself again. This is important because some people get caught up gambling for longer than they should because the games play again and again on an automatic loop that players can become lost in.
There are also loss limits which sets the amount you’re able to lose before it will be cut off. This is great as it stops people from playing again and again and keep losing their money and effecting their livelihood.
They provide information for gambling organisations that can help players when they are in need of support. This is with Gamblers Anonymous, GamCare, National Council on Problem Gambling, Be Gamble Aware, and Gambling Therapy Helpline.
They also detail how they prevent underage gambling and protect their players.
Pros & Cons
- Responsible gambling information and preventative tools that help stop problem gambling and addiction
- Contact information provided
- No games listed on the site for new players to know what is on offer
- The look of the website and limitations of it
- Poor mobile website
- Promotions aren’t shown, only one is listed
In conclusion, Fantastic Spins casino has good support for their players but their site is not a good introduction for first time players. They don’t show what games they have on offer or any more promotions aside from the welcome bonus. This is very ineffective as people need to know what a site has to offer.