Right from the home page, it is evident that Kerching Casino has an amateur, childish looking site. The colours are infantile and the graphics are very poor. This would better suit a site designed for children, not adults, and definitely not a casino gaming site.
However, this is what Kerching Casino has to offer their players on their gaming site:
Bonuses and Promotions
- Welcome bonus up to £500 plus 100 bonus spins on Cleopatra
- VIP club: Silver, Gold, VIP Premier, VIP Elite
There could be more promotions on offer, but the VIP packages does provide something exclusive and exciting for their site and its players. These have terms and conditions which the site has explained in full as needed.
Games on Offer
Kerching Casino has a multitude of gaming options, with jackpots, slots games, and casino games (and live casino games) on offer on their site. These are categorised, but they could be categorised better.
These are some of their slots games: Witchcraft Academy, Cleopatra, 100 Pandas, Amazon Queen, Asgardian Stones, Aloha Cluster Pays, Avalon, Bonanza, Blood Queen, Book of Gods, Fruit Spin, and many more.
Some of their casino games include: Auto Roulette, Baccarat Control Squeeze, Blackjack, Diamond VIP, Blackjack Party, Caribbean Stud Poker, Classic Roulette, Baccarat live, Double Ball Roulette, Dream Catcher, French Roulette, and more.
Kerching Casino has a very good mobile version of their site. It is optimised well. There is no menu button, which is a shame as it would help with navigating the site and reaching other pages. The look of the site is as childish as the desktop version, as expected.
But the games are listed well and there’s even a search bar for you to find the games you are after. When you click on a game, you can play a demo first which is a great touch and helps new players decide if they wish to play.
Support and Customer Service
On Kerching Casino’s Support page, they have given the contact information for their customers to use to get a hold of their team if they need assistance. They have provided an email address, firstly, which allows you to contact them for perhaps more formal matters that you have concerns with.
Alternatively, they have a live chat button to be able to speak to a representative from Kerching Casino instantly in a private live chatroom. They have also given a telephone number as a means of contact which is great and unique to see. This helps for more serious matters where a direct and personal contact is needed.
They are available from 8am to 12am every day. They have also given a postal address and a list of Frequently Asked Questions and their answers for quick and easy information and assistance.
Safety and Fairness
On Kerching Casino’s Responsible Gambling page, they have the necessary self assessment questions that help players to recognise a potential problem within themselves. This is with questions like “do you stay away from work, college, or school to gamble?” and “do you hide the amount you gamble from friends and family?” These are potent questions that can be the difference between addiction and help. They have then given the information to contact GamCare if you need help.
They then explain things you need to keep in mind in order to have a healthy relationship with gambling. This is things like remembering that gambling is only a form of entertainment. And to avoid chasing losses. And to only gamble what you can afford to lose (and so on).
They detail their reality checks feature where you can set timers on your gaming where a pop up message will appear to alert you that you have been playing for such and such amount of time. This keeps players aware and out of the endless gaming loop. They can then carry on playing or stop.
After this, they explain their deposit limits. These can be set by you on a monthly, weekly, or daily basis. This keeps a restriction on your spending and keeps you within your means, as to not affect your living.
Next, there is the explanation of their time out features. This allows you to block yourself out of your account, where you can’t wager or play, for 24 hours up to 6 weeks. In the same way, you can self exclude for a minimum of 6 months up to 5 years for a longer break. This is usually for those who are suffering from addictive behaviours.
They end by listing information for gambling organisations like Gamstop, GamCare, and more. They also explain their parental controls, how to access your account history, and their important safety measures.
Pros & Cons
- Their responsible gambling page information, layout, and prevention methods against problem gambling
- Games on offer are rife
- Support and contact information provided is very good
- Mobile site works very well
- Look of the site comes off as amateur
- Not enough promotions to entice
To summarise, Kerching Casino has a very good online casino gaming site that has good gaming options, a VIP package, and safety measures in place to ensure the gaming stays sensible. This is great to see and their support for their customers is refreshing. If they simply change the look of their site a bit, it will be a very impressive site overall.