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Luna Casino Review
When you first see Luna Casino’s site, you are met by beautiful, inviting graphics and a charming warmth to the website. Although you don’t instantly get the feeling of a casino environment, vibrant colours allow for a friendly welcome.
This is what you can find on Luna Casino’s gaming website:
Bonuses and Promotions
- Welcome offer: deposit £20 and get 100 free spins
- VIP lounge: bronze, silver, gold, platinum, diamond, red diamond
- The layout of the promotions page looks excellent, and with an interactive pop up which entices you to sign up and claim the welcome bonus.
- They also provide a VIP lounge, which offers exclusive rewards once signed up.
Games on Offer
Luna Casino has many games in the way of video slots games, jackpot games, table games, and a live casino.
Their video slots games include the following: Starburst, Dracula, Blazing Star, Zeus 3, Magic Mirror, Cash Spin, Medusa, Wild West, Asgardian Stones, and more.
Their table games include American Blackjack, European Blackjack, Caribbean Poker, Casino Hold’Em, Baccarat, Craps, Blackjack Turbo, European Roulette, American Roulette, French Roulette, and more.
Their live casino includes live Baccarat, Live Roulette, and Live Blackjack.
From these categories, it seems like their gaming selection is quite limited. However, when you go on the mobile site, you can see that they have many more gaming options than at first look.
Luna Casino has given an outstanding mobile experience for their mobile players. They have a menu button that provides a pop out of the relevant pages that you will need to navigate the site.
The games are listed right away on the home page, allowing payers to navigate to the most popular available. Although when you click on a game, you are taken to a blank page that tells you to pin Luna Casino to the home screen of your phone – which we found a little irritating and unnecessary.
Support and Customer Service
Luna Casino has not provided a support page for their customers, but have got details for assistance at the button of the page and a link that takes you there. Support is available 24 hours a day, seven days a week. They also have a live chat feature where you can talk to a representative from Luna Casino immediately.
Lastly, they have Frequently Asked Questions that helps players find information quickly. We couldn’t find a telephone number which is a shame for players who need immediate support.
Safety and Fairness
They don’t have a set Responsible Gaming page; instead, it pops up in front of the other pages as you journey through the website. They start their page by explaining that gambling is a form of entertainment only. That you shouldn’t chase your losses, you should check deposits and set limits, and be aware of your behaviours.
They explain their underage gambling prevention methods with things like filtering programs such as Cyber Patrol, GamBlock, and Net Nanny.
After this, they explain their deposit limits, where you can restrict your deposit allowance daily, weekly, or monthly to stay in control of your spending and not overspend.
They provide links for problem gambling organisations that can help players to feel supported and control their gambling, with Gamblers Anonymous, National Council on Problem Gambling, GamCare, and more.
- Responsible gaming page and tools against problem gaming
- Game layout
- Promotions layout
- VIP lounge
- Look of the site
- No telephone number provided for contact
- Limited gaming options on desktop, it seems
To conclude, Luna Casino is an excellent online casino gaming destination that includes entertainment, games, promotions, and support in rife. They have a tremendous responsible gaming page and tools that work against gambling addiction and problem gaming. An excellent site, though slightly limited in terms of game options.