When you first see Luna Casino’s site, you are met by wonderful, inviting graphics and a pleasing aesthetic to the site. Although you don’t get the feeling of a casino, it still has a great look to the site, that offers a lot in the way of colour, intrigue, and bright inviting vibes.
This is what you can find on Luna Casino’s gaming website:
Bonuses and Promotions
- Welcome offer: deposit and get 100 free spins
- VIP lounge: bronze, silver, gold, platinum, diamond, red diamond
The layout of the promotions page looks great, and with the interactive response to clicking around, it really works well for user experience. They have listed the winners here, alongside the promotions, which is great. Sadly, though, there isn’t any random promotions or bonuses for players on a weekly basis. They only provide a VIP lounge, although this does give exclusive rewards often.
Games on Offer
Luna Casino has many games in the way of video slots games, jackpot games, table games, and a live casino.
Their video slots games include the following: Starburst, Dracula, Blazing Star, Zeus 3, Magic Mirror, Cash Spin, Medusa, Wild West, Asgardian Stones, and more.
Their table games include: American Blackjack, European Blackjack, Caribbean Poker, Casino Hold’Em, Baccarat, Craps, Blackjack Turbo, European Roulette, American Roulette, French Roulette, and more.
Their live casino includes live Baccarat, live Roulette, and live Blackjack.
From these categories, it seems like their gaming selection is actually quite limited. However, when you go on the mobile site you can see that they have a great many more gaming options than it seems.
Luna Casino have given a very good mobile experience for their mobile players. They have laid out the site well, with everything where you want and expect it to be. They have a menu button that provides a pop out of the relevant pages that you will need to navigate the site.
The games are listed right away on the home page, allowing visitors to know exactly what is on offer. When you click on a game, though, you are taken to a blank page that just tells you to pin Luna Casino to the home screen of your phone – which is a little annoying and unnecessary.
Support and Customer Service
Luna Casino has not provided a support page for their customers, but they have got the details for support at the button of the page and a button that takes you there. The first support button is for email. This will allow you to send an email to Luna Casino’s team for assistance.
They are available 24 hours a day, 7 days a week. The next button is for a live chat feature where you can talk to a representative from Luna Casino immediately online. This is a great way to get information and support.
Lastly, they have Frequently Asked Questions that help players to find information in certain areas that they need help with. This is good and helps them get quick assistance without having to ask. There is no telephone number provided, though, which is a shame.
Safety and Fairness
They don’t have a set Responsible Gaming page, instead it kind of pops up in front of the other pages. They start off their page by explaining that gambling is a form of entertainment only. That you shouldn’t chase your losses, you should check deposits and set limits, and to be aware of your behaviours.
They then explain their underage gambling prevention methods with things like filtering programs such as: Cyber Patrol, GamBlock, and Net Nanny.
After this, they explain their deposit limits, where you can restrict your deposit allowance daily, weekly, or monthly to stay in control of your spending and not overspend. Next, they have their self exclusion, where you can take time out from your account where you can’t deposit, bet, or play for a period of time. However, Luna Casino has not explained how long this can be for, if there are any restrictions.
Next, they give the links for problem gambling organisations that can help players to feel supported and control their gambling. This is with Gamblers Anonymous, National Council on Problem Gambling, GamCare, and more.
They end by explaining their responsible marketing, that they won’t market to minors or people who have self-excluded. That you can close your account and unsubscribe at any point as needed. And that you can make use of their reality check feature, where a pop up reminder comes on the screen to alert you to how long you have been playing for. This is a great tool as it keeps the player aware and out of the toxic endless gaming bubble.
Pros & Cons
- Responsible gaming page and tools against problem gaming
- Game layout
- Promotions layout
- VIP lounge
- Look of the site
- No telephone number provided for contact
- Limited gaming options on desktop, it seems
To conclude, Luna Casino has a very good online casino gaming website that provides entertainment, games, promotions, and support in rife. They have a great responsible gaming page, and tools that work against gambling addiction and problem gaming. A very good site, though slightly limited in terms of game options.