Magic Red Casino has a great look to its website from first sight. It has an effective logo with the magician’s hat and white, red, and black theme. You are met by a full page of promotions, icons, and games displayed right from the get-go. Yes, this can be a bit much, but the sight in general does introduce itself well.
Here is what you can expect from Magic Red Casino’s site:
Bonuses and Promotions
- Welcome bonus: get up to £300 bonus plus 100 spins
- Mystery prize hunt
- Win yourself a summer holiday
- Magic Red VIP Club: new members, bronze VIP, silver VIP, gold VIP, platinum VIP, premium VIP, and prestige VIP
- Summer surprises
- 10 winners every hour
- £130,000 Hugo Goal Raffle
- Last survivors win a huge prize
- Win the ultimate private jet vacation
Games on Offer
Magic Red Casino has a brilliant number of gaming options on offer for their players. They have video slots, classic slots, casino games, scratch cards, and more.
Here are some of their video slots games: Eye of Horus, Starburst, Gonzo’s Quest, Witchcraft Academy, Crazy Cows, Cleopatra, Rich n Wild, Queen of the Castle, Archangels Salvation, Amazing Aztecs, House Doom, Wild Scarabs, and many more.
Here are some of their casino games: French Roulette, live Blackjack, live Roulette, Immersive Roulette, Baccarat Squeeze, Dream Catcher, Jacks or Better, Auto Roulette, Roulette Royal, and more.
Magic Red Casino has a great mobile site. It has a menu with the appropriate pages to help navigate the site and get help. The games are listed well, demonstrating what is on offer. When you click a game, you can play a demo or play for real. Excellent, effective mobile site.
Support and Customer Service
Magic Red Casino does not appear to have an actual support or contact us page, but they do have the information. They have a live chat feature that is listed on the menu on the side. This allows players to speak to someone from Magic Red Casino in an online live chat whenever they need assistance.
On their help page, they have listed many areas where customers often need assistance. This is like games information, deposits, technical problems and more. They also have Frequently Asked Questions with their answers given to help players get quick information. From this page, you can then click “contact us” which brings a pop up of more information and contact details. This is with the email address, chat again, and even a telephone number as a means of contact which is great. This gives players a more direct and personal means of contact. They say they are available 7 days a week from 6am-11pm.
Safety and Fairness
Magic Red Casino has an extensive responsible gaming page that is rife with information about problem gambling, prevention, safety, and support. They begin by explaining how they combat underage gambling and ensure the protection of minors. They have the links for Net Nanny, Gamlock, and Bet Filter.
They explain that they encourage their players to remember that gambling is a form of entertainment only, that it is their decision if they do gamble, that they should know the rules before playing, and that chasing losses is not advised.
After this they present a self-assessment questionnaire. They have listed questions that will help to spark reflection and introspection in the player, to recognise problems within themselves. This is with questions like, “do you avoid your daily responsibilities (work, college, etc.) in order to gamble?” and “do you use gambling as a way to avoid dealing with issues in your everyday life?”
They go on to explain their personal limits later. This allows you to set restrictions on your account for deposits, wagering, and losses so that you don’t overspend recklessly. These can be set on a daily, weekly, or monthly basis to suit the individual.
They explain their cool-off periods feature which allows a player the space away from their account to cool-off, take a break, and regain control. In this time, they cannot wager or play. This can be for 24 hours, 1 week, 1 month, or 6 weeks.
They also have self-exclusion which offers a much longer break from your account to give a player the time to get help and support. This can be for (non-UK players) 1 month, 3 months, 6 months, or permanently. For UK players, this can be for 6 months, 1 year, 2 years, 5 years, or permanently. They explain that players are encouraged to use GAMSTOP to self-exclude from all online casinos, too.
Next, they have their reality check feature which is a pop-up reminder that comes on the screen to alert players to how long they have been playing, with the aim to bring them out of the gaming bubble and back to reality. These can be set hourly and from there you can view your history, set a new time, or stop playing.
They have session limits and autoplay limits, too. These allow players to set a limit on how long they can play for before being signed out, and how many times a game can replay before the loop is cut off, too. This is a great feature to help players not play endlessly.
They end with links to gambling organisations that can provide further help. These are Gambling Therapy Helpline, Gamblers Anonymous, Helping Hand, and BeGambleAware.
Pros & Cons
- Their support information
- Their gaming categories and lists
- Responsible gaming page and tools
- Contact us page isn’t placed on the menu to find easily
To summarise, Magic Red Casino has an excellent, faultless casino site for its players. Many games, promotions, and support for their players to enjoy responsibly.