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mFortune Casino Review
mFortune Casino has a slightly amateur look to its site from the get-go. The logo works well, with the four-leaf clover and the casino-like heart, but other than that it doesn’t have a very good aesthetic.
They introduce the games right from the start which is very good, alongside promotions and bonuses to entice new visitors to sign up and play their games.
Here is what you can expect from mFortune Casino’s gaming site:
Bonuses and Promotions
- £5 No Deposit Introductory Bonus
- 100% up to £100 First Deposit Match
- Refer a Friend Bonus
- Social Media Offers
These each have terms and conditions which are explained on the site in full.
Games on Offer
mFortune has bingo, poker games, slots games, casino games, roulette games, fruit machine, and blackjack games on offer for their customers.
Their slots games include: Cherry 7, Wild Diamond Wins, Tomb of the Wins, Vegas Vegas, Reel Fruity Slots, Nine Lives, Spin Kingdom, Which Witch, Cat and Mouse, Fruit Machine, Robins Reels, Gold Blast, and many more.
Their casino games include: European Roulette, Blackjack, and Texas Hold’Em Poker.
They don’t appear to have many blackjack or roulette varieties, which is a shame.
mFortune Casino’s mobile site works well, but it is a little limited. They don’t have a menu button to help players to navigate the site at all, which does not aid in user experience whatsoever. The games are displayed right away, though, which helps players to know what is on offer.
They have the promotions and bonuses shown. You have to scroll down to the bottom to find the links to the other pages, which is a bit of a hassle. When you click on a game, you are asked to launch the app (or download it). This is a little inconvenient and you should be able to play on the site without having to use the app. This is a limitation and makes the usability of the site quite poor.
Support and Customer Service
On mFortune Casino’s Help page, they have a Frequently Asked Questions, Help Videos, Customer Support, and help Installing Apps. Their Frequently Asked Questions section has the answers to many common questions and issues for users to seek assistance when needed. On their Customer Support page, they have the information that players will use to contact their team for help.
They have a telephone number which works as a more personal, direct means of contact – it’s great to see as not many casinos provide one. They have also provided an email address for players to use as an alternative means of contact. They explain that they are UK based and are open 24/7 to aid their players. Lastly, they have a support button at the side of the screen which works as the live chat. You can speak to someone from mFortune Casino in an online chatroom as needed.
Safety and Fairness
mFortune Casino starts off their Responsible Gambling page by saying that gambling is not advised if it interferes with daily commitments. They also say that players should establish limits on their wagering and losses. They then go on to provide the information for the gambling organisations GamCare and Gamble Aware, who can help players if they’re suffering a problem.
They have self-assessment test questions to help players see a problem within themselves. This is with questions like “do you stay away from work or college to gamble?” and “do you gamble to escape from a boring or unhappy life?” They then say that if you answer yes to these questions that you may have a serious gambling problem that needs addressing.
They explain their parental controls, with Net Nanny and Cyber Sitter, which provide internet filtering software.
They have session limits and deposit limits which help players to not overspend on their gaming or spend too much time gaming. The session limits restricts how long you can play gambling. The deposit limits restricts how much money you can put into your account daily, weekly, or monthly.
Their self-exclusion allows a player to block themselves out of their account for a long period of time in order to get help. This can be for 6 months up to 5 years. This is for people who feel out of control and need to get in control of their gambling again. They then explain GAMSTOP which helps players to self-exclude from all online casino gaming sites.
They finish by explaining that they do not allow under 18 to play on their site. It is a shame that they have not given the ability to take a break (time out) for shorter periods of time, instead of just being able to self-exclude.
- Responsible gaming page information and tools
- Slots games on offer
- Logo imagery
- Promotions and bonuses
- Not many casino games
- No take a break feature or reality check feature
Could do with more interesting promotions and bonuses
In conclusion, mFortune Casino has a limited, amateur site but it does protect its customers well. They have a lot of slots games and some promotions to reward their players. But the layout is poor and the site could do with a few tweaks to make it better.