Mr Win Casino has an enticing look to its site from first glance. They have the commonly used big promotional graphic which introduces new visitors to the rewards available on the site. The colours are good, with the orange and black contrast and bold lettering used. The logo works very well, with the quirky hat, to set the casino atmosphere right away.
Here is what you can expect from Mr Win Casino’s site:
Bonuses and Promotions
- Choice 1: 999 free spins casino welcome bonus
- Choice 2: 100% up to £500 welcome bonus on Playson games
- Choice 3: 100% up to £100 welcome bonus
- Casino loyalty points
- VIP Wednesday up to 999 free spins
- Crazy Sunday
- Guess the game
- Promotions calendar
Games on Offer
Mr Win casino has classic slots games, table games, live casino games, jackpot games, video poker, and video slots. These are well categorised and sectioned so that players can find the kind of games that they are after. Players can even use their search bar to find the games that they want to play.
Here is a number of their slots (video and classic) games: Jumanji, Witchcraft Academy, Rise of Egypt, House of Doom, God of Wild Sea, Golden Royals, Amazing Aztecs, Lost Relics, Lucky Diamonds, Cool Buck, Lucky 8 Line, Triple Magic, Mystery Joker, Roman Riches, and many more.
Here is a number of their table games: Pontoon Series, Blackjack Series, French Roulette Series, Oasis Poker Series, American Roulette, European Roulette, Beat Me, Casino Hold’Em, Baccarat, Punto Banco Series, Texas Hold’Em Series, Premier Roulette Diamond, and many more.
Here is a number of their live casino games: French Roulette, Roulette Dragonara, Auto Roulette, European Roulette, Immersive Roulette, Double Ball Roulette, High Roller Roulette, Dream Catcher, Wheel of Fortune, Blackjack (various), Baccarat, Speed Baccarat, Casino Hold’Em, Caribbean Stud Poker, Turkish Roulette, and more.
Mr Win Casino has a very good mobile site as well as desktop. The mobile site is laid out well, presenting all the appropriate information to players in a simple way. They have a menu button for navigating the site, and this lists all the relevant important pages. When you click on a game, you are asked to sign up or sign in. This isn’t unusual but it would be more ideal to be able to play a demo before becoming a member. A very good mobile site all in all.
Support and Customer Service
Mr Win Casino’s Help page is displayed like a Frequently Asked Questions page. They have provided information here about accounts, deposits, withdrawals, technical issues, security, promotions, and more. Here you can click on a Customer Support link which takes you to another page where they give an email address as a form of contacting their team for help. They also explain their live chat help feature. The live chat button is always present at the button of the screen, so that players know they are supported and can get help immediately online when they need to.
It would be good if they had a telephone number too as another means of contact.
Safety and Fairness
They begin their responsible gaming page by listing ways that you can stay in control. This is by keeping a tracker of your time and money spent on gambling. To not chase your losses to try to recuperate the money. To take regular breaks, use limits, and self-exclude when needed.
After this, they list their self-assessment questionnaire test. This is to help players to recognise if they may have a problem with their gambling habits. This is with questions like “does gambling prevent you from attending work or college?” and “do you gamble to pass time or to escape boredom?” These are important questions that can help to highlight a problem.
They then go on to explain their financial limits. This is in the form of deposit limits only, it seems, where you restrict the amount you can deposit each day, week, or month. This is to keep within your means and not recklessly overspend.
They explain that you can close your account if you need to and can also make use of their self-exclusion. However, they haven’t said how long the self-exclusion or cooling off periods last for (minimum and maximum time periods). They have said that you can freeze or close your account if you need to, though, where you won’t be able to play or wager. This is to take a break, get help, and regain control of your gambling habits.
They end by giving the details for gambling organisations like GamCare and Gamblers Anonymous, where they can support players and help them break bad gambling habits. They also suggest Gambling Therapy. They explain their tools which work against underage gambling and their internet filtering software.
Pros & Cons
- Their responsible gambling tools and info
- Their support page and info
- Excellent horde of games available
- Excellent promotions and bonuses
- Good looking site
- No telephone number for contact
- Not a very good explanation of self-exclusion or cooling off periods on the responsible gambling page
To conclude, Mr Win Casino has an excellent casino gaming site on offer for their players. It is rife with rewards and gaming options, keeping them loyal and coming back. They have good support in place and the right tools to limit playing and keep players safe. Very good.