Play Frank Casino has a very colourful, bright website when you come to their home page. This is inviting, welcoming, and aesthetically pleasing for new visitors on their site. They have bubbly writing, fun colours, and large images. They also invite you to their site with an enticing promotion on the first page as their welcome package.
This is what can be expected from Play Frank Casino’s online casino gaming website:
Bonuses and Promotions
- Welcome offer: £100 bonus plus 50 free spins
- Daily challenges
- Tracks, levels, rewards
The terms and conditions of these bonuses and promotions are explained by Play Frank Casino’s site so that players are fully aware of how they work.
Games on Offer
Play Frank Casino has many gaming options, with video slots, classic slots, table games, live casinos, and jackpot games. They say that they have over 1,500 games on offer, which is amazing.
Play Frank’s table games include: European Roulette, French Roulette, American Roulette, Casino Hold’Em, Blackjack, Casino Stud Poker, Texas Hold’Em, Pai Gow Poker, Double Xposure, Blackjack Multi Hand, Oasis Poker, High Limit Baccarat, Three Card Poker, Pontoon, Baccarat, and more.
Play Frank’s video slots games include: Starburst, Gonzo’s Quest, Moon Princess, Book of Dead, Dead or Alive, Twin Spin, Legacy of Egypt, Lost Relics, Gemix, Mirror Mirror, Joker Pro, Sakura Fortune, and more.
Play Franks live casino games include: Immersive Roulette, French Roulette, Dream Catcher, European Roulette, Auto Roulette, Casino Hold’Em, Caribbean Stud Poker, Speed Baccarat, Turkish Roulette, Football Studio, Blackjack (various), Baccarat (various), and more.
Play Frank Casino has a very good mobile site, that looks as inviting as the desktop site. It is inviting and full and colourful all the same. They have a menu button for helping their players to get around their website to get to the relevant, important pages that are needed.
They have displayed their games well, too, to show what they have on offer. When you click on a game, it loads itself so that you can play a demo before signing up which is great. It’s a very easy site to use and it works effectively.
Support and Customer Service
Play Frank Casino doesn’t have a contact us page, per se. They have a live chat help feature which allows their players to contact someone from Play Frank casino on a regular, immediate basis 24/7. This is a common means of contact for a casino site and works effectively. They also have given their email address to help their players contact via email if they would prefer. This is good as players need alternatives.
They also have a Frequently Asked Questions page. They have various areas of questions and talk points. This is with: bonus and promotions, accounts, registration, security, finance, deposits, withdrawals, and more.
Safety and Fairness
On Play Frank Casino’s Responsible Gaming page, they start by discussing some ways to maintain control with your gambling behaviours. They say that you should treat gambling as a form of entertainment only. To only spend what you can afford to lose. That gambling should be done in moderation. That you should avoid chasing your losses. And that you should keep track of time and money spent gambling.
They then have a self-assessment questionnaire for players to do to realise that they may have problematic gambling habits and behaviours. This is with questions such as: “does gambling prevent you from attending work or college?” and “do you gamble to pass time or escape boredom?” Then they say that you should speak with gambling organisations to seek support if you answered yes to many of the questions.
Afterwards, they explain their financial limits. This is with deposit limits, where you restrict how much money you put into your account so that you don’t overspend. This can be on a daily, weekly, or monthly basis when you contact their support team. But they haven’t really explained what it is in detail.
They explain that you can close your account should you need to with standard account closure. They then go on to explain their self-exclusion. They have explained how to self-exclude, but they haven’t said how long you can take a break for and what it means and the reasons for it – which is a shame. This seems to be because self-exclusion is account closure only and you can’t take a break. This isn’t made clear.
They then have listed gambling organisations that can help and support players if they feel they have an issue with their gambling. This is GamCare, Gamblers Anonymous, and Gambling Therapy. And then they end by explaining their underage gambling prevention methods and their filtering systems.
Pros & Cons
- Games and their categories
- The look of the site
- Mobile site works very well
- Not the best explanation of responsible gaming tools and techniques
- No reality checks feature; no explanation of cooling off periods
- Not many promotions and bonuses; not very interesting
- No telephone number as a means of contact
To conclude, Play Frank Casino has a good casino site, but a few small things could be done to make for good changes. They could do with slightly better support and gambling limits features and information. Other than that, they have excellent games and entertainment value on offer for their players.