Playgrand Casino has an interesting look to its site when you land on their home page. The dark colour scheme with the scattered bright, illuminous images works well in making the site look intriguing and like a daring casino gaming website. They have also introduced their site well with the promotion about their monthly wins and rewards, which is great.
Here is what is to be expected from Playgrand Casino’s website:
Bonuses and Promotions
Their promotions page is set out very well. It is intriguing and has you feeling like there are great rewards to be won.
- 100% up to £1,000 plus 100 free spins welcome bonus offer
- Terrific Tuesday – 40% up to £40
They only have two promotions/ bonuses listed here on this page which is a shame. It would be nice to see more regular, interesting promotions and bonuses on offer. These promotions have extensive terms and conditions that Playgrand Casino has explained in full, though.
Games on Offer
Playgrand Casino has slots games, jackpot games, live casino games, and table games on offer to entice every kind of player. They have pages and pages of games available, suggesting that there is no limit to the entertainment value found of their site.
Playgrand Casino’s slots games include the following: Starburst, Fruit Shop, Laser Fruit, Route 777, Arcade Bomb, Temple Quest Spinfinity, Crowning Glory, Lucky Wizard, King’s Honour, Treasure Mine, Dragons Luck, Rainbow Jackpot, and more.
Playgrand Casino’s live casino games include: Texas Hold’Em, Dragon Tiger, Football Studio, Three Card Poker, Caribbean Stud, Baccarat, Roulette, Automatic Roulette, Casino Hold’Em, Blackjack, Common Draw Blackjack and more.
Their table games include: Lightning Roulette, European Roulette Gold, Blackjack Lucky Ladies, Classic Blackjack Gold, Double Ball Roulette, Three Card Hold’Em, European Roulette, Blackjack Pro, Punto Banco Pro – VIP, French Roulette, and more.
Playgrand Casino has an excellent casino gaming site on mobile. It is easy to navigate with their menu button for all the relevant pages. It is simple to find what games you want to play with their categories and game search. It’s well optimised. When you click on a game, you’re asked to sign up, which is common, but a demo would be better.
Support and Customer Service
On Playgrand Casino’s Contact Us page, they have given an email address, firstly, as a means of contacting their team and seeking support. They also have the popular and convenient live chat feature which allows players to be supported immediately 24/7 as needed. This is in a live online chatroom with a team member from Playgrand Casino.
They also have a troubleshooting help paragraph that will help players with a technical issue that they need sorting.
Safety and Fairness
Playgrand Casino’s Responsible Gambling page explains that they care about their customers and therefore provide them with the tools to restrict their gaming where necessary. They have their deposit limits feature firstly. This allows their players to restrict how much money they deposit into their account to play with either on a daily, weekly, or monthly basis as best suits the player and their needs. It is also briefly mentioned that players can set wager and loss limits, too.
Then they have their game time reminders tool. This allows their players to set up pop up alerts when they are playing so that they are always aware of how long that they have been playing for. This is very good as most players can get lost in a gaming loop where they aren’t sure of time passing.
Next, they explain that you can close your account completely if you need to, which is very good, all you have to do is contact their support team. They then explain their time out (take a break) feature. This allows their customers to take time out away from their account where they can’t play or wager or deposit into their account at all. This gives players a healthy breather away from gambling. This can be for 24 hours up to 6 weeks, as needed by the customer.
Their players can also access their account history where needed by contacting their team. This helps them gain insight into their spending and activity. Playgrand Casino then explains their self-exclusion. This is for a longer break away from your account to get help and support. This can be for 6 months up to 5 years.
After this, they explain ways to stay in control and know your limits. This is to establish limits on your account. To decide beforehand on how long you are going to be playing for and a budget and stick to it. To never chase losses. And to treat gambling as a form of entertainment only.
Afterwards, they have their self-assessment questionnaire, asking customers important questions to get them thinking about their gambling habits. This is with questions like: “do you gamble to escape a boring or unhappy life?” They then give the information for gambling organisations that can help, and they explain their methods to prevent underage gambling.
Pros & Cons
- Their responsible gaming tools
- Their support page
- Their games and layout
- Their aesthetic
- No telephone number for contact
- Lack of promotions
To conclude, Playgrand Casino has a brilliant casino site, with great games on mobile and desktop. They have provided a safe and secure place to play, with the right support and limits available. If they better their promotions, it would be an amazing site.