PlayOJO is a fun looking site upon first landing on their home page. It has bright, inviting colours that will definitely draw customers into playing on their site. They have a carousel of promotions and games on show which help to introduce their site to new visitors.
Here is what you can expect to find from PlayOJO casino’s site:
Bonuses and Promotions
- 50 free spins on your first deposit
- OJO plus: free money every time you play
- The OJO Wheel: rewards when you spin
- Club OJO: rewarding loyalty
These have their own terms and conditions which the site has explained in full.
Games on Offer
PlayOJO has slots games, roulette play, blackjack, live casino, card play, and jackpot play.
Slots games include: Book of Dead, Easter Island, Mega Moolah, Immortal Romance, Bonanza, Rainbow Riches, Thunderstruck, Legacy of Egypt, Spina Colada, King Kong Fury, 88 Fortunes, Exotic Cats, Fortunium, and more.
Live casino games include: Blackjack live, Dream Catcher, London Roulette, Roulette, Auto Roulette, Blackjack Pro, French Roulette, Platinum Live Casino, Baccarat Squeeze live, VIP Blackjack live, Auto Roulette Low Limit, Immersive Roulette, and more.
PlayOJO’s casino games include: Svensk Roulette, European Roulette Pro, French Roulette Pro, Deutsches Roulette, American Roulette Pro, Roulette VIP, Gold Rush Roulette, Classic Roulette, Blackjack Pro, American Blackjack Turbo, European Blackjack Turbo, Common Draw Blackjack, Blackjack Italian, and more.
PlayOJO casino has a very good version of their site on mobile. It works effectively and has a menu button which helps with navigating the site to the relevant, important pages. Their games are listed right from the first page which works well to introduce them to new visitors.
When you click on a game, all the game’s information is presented and then when you click play now, you are encouraged to sign up or sign in which is usual. However, it would be better, perhaps, if new visitors were able to play a demo of the game first to get a feel for the game and the site as a whole. Generally, the mobile site is well optimised and provides a good user experience.
Support and Customer Service
On PlayOJO’s Help page, they have OJO’s Tours, Frequently Asked Questions, OJO Legend, and Contact Us.
On their Frequently Asked Questions, they have answered many important questions that can help their players quickly. On their Contact Us page, they have an email address, firstly. This allows their players to contact the PlayOJO team with ease. Then they also have a live chat feature.
This allows players to talk to someone from PlayOJO casino if they need help. This is available immediately, which helps their players feel supported throughout their gaming sessions. Their team is available from 6 am till 12am GMT.
It’s a shame that they have not provided a telephone number to help their players out in the case of emergency. This would be very beneficial as it would provide them with a more personal and direct form of contact that would bring them comfort in times of emergency or urgency.
Safety and Fairness
On PlayOJO’s Responsible Gaming page, they start off by saying that they encourage you (the player) to always play responsibly. That gambling is a form of entertainment only. That you should always avoid chasing losses and to check your deposits regularly. That you shouldn’t treat the site as a way to make a quick buck. And that you should track your spending.
They later explain that they are against underage gambling and take the necessary procedures to prevent it.
After this, they go into their limits, starting with their deposit limits. These can be set daily, weekly, or monthly to suit the player and their needs. Afterwards, they talk about their play limits. They say, briefly, that they have cooling-off periods, temporary suspension, and self-exclusion. They haven’t taken the time to explain each of these in detail so that their players understand it better.
Later, they explain GAMSTOP which helps players to self-exclude from all casino gaming sites. They also have advice for how to better manage their money, codes of conduct, and addiction myths.
After this, they explain their reality check feature. This helps their players to set alerts that pop up as a message on their screen to show how long they have been playing for. This breaks the loop of mindless, endless gaming. After this alert has popped up, players can close the session, view their gambling activity, or set a new timer.
They end by explaining that they keep an eye out for problem gaming. They also have given the information for important gambling organisations that can support their players. These are: Gamblers Anonymous, National Council on Problem Gambling, Helping Hand, Gambling Therapy Helpline, and GamCare.
Pros & Cons
- Responsible gaming page
- Support page
- Games available is a lot and well sectioned
- Aesthetically pleasing
- No real explanation of self-exclusion, cooling-off periods, or temporary suspension
- No promotions and rewards explained properly or given easily
To summarise, all in all PlayOJO casino is a good casino gaming website. It has a great gaming experience available, and the loyalty systems to provide rewards along with the games. They also have a very good responsible gaming and support system in place. With a few changes, they could have their customers playing and feeling supported to an amazing standard.