On their home page, Pots of Luck has a quirky, fun, colourful aesthetic. Their logo is very appropriate to their name and the casino vibe, too. The use of the leprechaun and the horseshoe and the green and gold works very well together and brings their players good luck. They have a carousel of promotions which works as an excellent introduction to their site.
Here is what you get from Pots of Luck Casino’s website:
Bonuses and Promotions
- Pots of Luck Welcome Offer: deposit £100 play with £200 plus 100 bonus spins on Starburst
- VIP club: silver, gold, VIP premier, VIP elite
Games on Offer
Pots of Luck casino has a plethora of gaming options available for their loyal players. They have casino games, Irish games, Seamus’s Picks, and more.
Pots of Luck’s casino games include the following: Roulette, Blackjack Classic, American Roulette, Blackjack Perfect Pairs, Hi Lo Blackjack, Oasis Poker, Punto Banco, Pontoon, Texas Hold’Em, Blackjack Lucky Ladies, Dream Catcher, Auto Roulette, French Roulette, Speed Roulette, Immersive Roulette, Baccarat live, Baccarat Squeeze, Diamond VIP, Casino Hold’Em, Three Card Poker, and more.
Pots of Luck casino has a very good, working mobile site. It looks just as good as the desktop site, too. It has a search bar for getting to the games you want, which makes things a lot easier. The games are listed effectively. There is no menu button for navigating the site to get to the other pages, though, which is a shame and limitation.
They do have a button for help and support that’s easy to find, though, and a button for their promotions so this is fine. When you click on a game, you can pay a demo which is a great tool, too.
Support and Customer Service
Pots of Luck casino has a great support page that pops up over the main screen. Here, they have given the information for how to get into contact with their team if you need support. This is firstly with their email address. This provides a simple, important means of contact.
Then they have given their telephone number which is brilliant and comforting to see as it gives their players that direct, personal means of contacting their team for support when they need it. Next there is the live chat feature, which most casinos use. This is an important tool and helps players to get help with simple issues instantly online as they play.
They have said that you can get in touch with their customer service team from 8am until midnight daily. They have also given the details for a postal address, in case any customers come to need it. Finally, they have a Frequently Asked Questions section. This gives important information in a simple, easy to find manner that customers can make use of whenever they have an issue that’s easily fixed.
Safety and Fairness
Pots of Luck Casino’s Responsible Gambling page pops up over the main site pages. They begin with encouraging their players to get in contact with them if they need assistance and want to set limits. They then go on to present the self-assessment questionnaire which asks questions that customers can answer to find out whether they may have some problem gambling behaviours that they need to fix.
They have then given the information for GamCare, a gambling organisation that can help their customers who are suffering from problem gambling habits.
Next, they list some key things to bear in mind: gambling is a form of entertainment, avoid chasing losses, keep track of time and money spent gambling, and more. Then, they explain their reality check tool. This allows their players to set up notification alerts after an amount of time that will pop up on the screen to show the player how long they have been betting and playing. This keeps them aware of their time spent playing and gambling. They can check their account activity, set a new timer, or stop playing from there.
Afterwards, they detailed their deposit limits tool. This enables the player to restrict how much money they can deposit into their account daily, weekly, or monthly. This ensures they don’t overspend when gambling. After, there is the taking “time out” tool. This gives their players the ability to self-exclude from their gaming account for a short time period. This gives the player a break from their account where they can’t play, wager, or deposit. This can be for 24 hours up to 6 weeks (or 6 months for non-UK customers).
Their self-exclusion provides a much longer break from their account and it works in the same way: this can be for 6 months up to 5 years. They then describe how this can be done and also GAMSTOP, which helps players to self-exclude from all online casinos. They also have the description of parental controls and how players can access their betting history.
Pros & Cons
- Support page and contact info
- Responsible gaming page information and tools
- Aesthetic of the site
- Mobile site
- Not many promotions
- Not many gaming categories
In conclusion, Pots of Luck Casino has a great site for their players that is fun, rewarding, and well-supported for them. They can be in control of their gambling and be well-entertained. A very excellent site overall.