SlotsMoon casino has an intriguing look to its site. The logo is very good, with the use of the moon and the colours. The site looks abundant and this draws you in to trust the site to be entertaining and supportive. The games are introduced right away, along with a carousel of promotions and exclusive gaming opportunities – which works very well.
This is what you will find from SlotsMoon casino’s site:
Bonuses and Promotions
- 100% up to £200 casino bonus welcome offer + 100 spins
- VIP monthly cashback
- Rewards program, play and get rewarded from day one (VIP)
- Black Friday in New York
A minimum deposit of £10 applies and a wagering requirement of 35x to cash out the bonus and winnings funds.
Games on Offer
SlotsMoon casino has slots games, casino games, scratch cards, live casino games, and more on their site for players to entertain themselves with.
SlotsMoon casino’s slots games include: Starburst, Aloha, Berry Burst, Rise of Egypt, So Hot, Thunderstruck, Gonzo’s Quest, Cleopatra, Emerald Dream, Sizzling Spins, Blazing Star, Eye of Horus, Lady of Fortune, Amazing Aztecs, House of Doom, and more.
SlotsMoon casino’s casino games include: Blackjack Solo, Jacks or Better, Classic Blackjack, Joker Poker, Roulette Pro, Roulette Royal, and more.
SlotsMoon casino’s live casino games include: live Blackjack, live Roulette, live Immersive Roulette, Dream Catcher, live Auto Roulette, live Baccarat Squeeze, live Roulette VIP, live French Roulette, live Baccarat, and more.
SlotsMoon casino has a wonderful mobile site. It is well laid out, easy to use, and abundant. They have a menu button which helps with navigating the site easily. The games are listed simply with categories for finding the game you want. When you click on a game, you can opt to play a demo or play for real which is very effective. A great mobile site.
Support and Customer Service
SlotsMoon casino has Frequently Asked Questions listed on their Help page. This is with general information about games, deposits, cash out, documentation, technical problems, bonuses, passwords, and general. This helps players to get the information that they need with ease without having to ask for help.
They then have a contact us link; when clicked, it brings up a mini contact us page. They say that they CARE, which means they put customers first. They say they have a support team available 7 days a week from 6am until 11pm. On this page, they have a contact via email button, which is good for enquiries. They also have a chat with us button. This is for the online chat option that many casino sites make use of, because it helps players to feel supported with ease.
They then have a telephone number for customers to use to contact the team should they need to for emergencies or for personal and direct means of contact.
Safety and Fairness
The Responsible Gaming page on SlotsMoon casino’s site starts with explaining how important it is to play responsibly. They then explain how they protect minors and prevent underage gambling. This is with Net Nanny, Gamlock, and BetFilter. They also give general advice for how you can protect your account from minors.
After this, they go into detail about how you can prevent compulsive gambling. They say their staff is trained to recognise problem gambling and intervene when needs be. They say remember that gambling is for entertainment. That you should not chase losses; that you should always be aware of time and money spent on gambling; and that gambling is a game of chance.
Then, they go on to their self-assessment test. This is important for players to see problem gambling habits within themselves and get help for them. This is with questions like “do you use gambling as a way to avoid dealing with issues in your everyday life?” and “do you feel lost and in despair when you run out of money to gamble with?” Then they say you should seek further help if you answered yes to these.
They then go into the details about how to restrict your account. Firstly, this is with personal limits. This is deposit limits which restrict how much you can put into your account each day, week, or month. This ensures players don’t overspend recklessly.
Next, they explain their cooling off periods which are for taking a break from your account where you don’t deposit, wager, or play for a period of time. This can be for 24 hours, 1 week, 1 month, up to 6 weeks. For a longer break, players can instead self-exclude. This is for 1 month, 3 months, 6 months, or permanently (non-UK users). Or 6 months, 1 year, 2 years, 5 years, or permanently for UK players. They also explain GAMSTOP for self-excluding from all sites.
After this, they explain reality checks which are reminders that come on the screen to remind the player how long they have been playing for. They can then set a new timer, stop playing, or view history.
They explain session time limits and AUTOPLAY limits, too. These limit how long you can play for before being logged out, and how many times a game can automatically replay before the loop stops, too – great and necessary tools.
They end with further help links from gambling organisations: Gambling Therapy Helpline, Gambler Anonymous, Help Hand, and BeGambleAware.
Pros & Cons
- Wonderful responsible gaming page and tools
- Support page is excellent
- Great games
- Look of the site
- Limited casino games
To summarise, SlotsMoon casino has a great site that’s easy to use and abundant. There’s many games and promotions for rewards. The support is excellent, namely, and the tools against compulsive gambling – very good from SlotsMoon.